11 days old

Customer Service Specialist/ Contract Administrator!

Kelly Services
Stoughton, MA 02072
**Job Description**

Hiring for an Experienced Customer Service Specialist/ Contract Administrator for an industry-leading manufacturing company in Stoughton!

We are seeking a dynamic Customer Service Associate to assist our customers with processing and fulfilling sales orders

Mid-Career /Full time role

In this role, you will be connecting and creating the moments that make a difference in each customer-s day. The ideal candidate will be a well-organized team player with excellent communication skills and have the ability to handle multiple tasks with a demonstrated affinity for both sales and customer service. This individual must have an incredibly positive and upbeat personality, possess outstanding organizational skills and be able to multi-task.

Job Requirements:

Provide outstanding customer service by responding to customer inquiries professionally & efficiently

Leverage and expand existing relationships by entering sales orders accurately and in a timely manner

Understand and interpret sales contracts

Identify cross-sell and upsell opportunities to be forwarded to our engineering team

Communicate order status updates and new product announcements to customers

Manage and maintain our customer database of prospects, leads, and clients

Experience and Skills:

- 3-5 years customer service/order entry experience in a business-to-business (B2B) manufacturing environment.

- Experience with Defense customers/contracts

- Previous experience using an ERP system

- Prior experience using CRM (i.e., Microsoft Dynamics, ACT, Goldmine, etc.)

- Ability to perform under pressure of deadlines, while managing multiple orders and sales initiatives.

- Ability to understand and interpret sales contracts

- High-level of proficiency using Microsoft Office (Excel, Word and PowerPoint)


- 4-year college degree preferred but not required. Technical degree is preferred.

Key Traits for Success:

- Willing to learn new products and sales techniques.

- Self-motivated and able to work with little direction or oversight

- Positive, can-do attitude

- Team player who works well with multifunctional teams

- High ethical standards

Please call us today at Kelly Services at 781-466-3400 or send your resume to

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-08 Expires: 2019-12-09

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Customer Service Specialist/ Contract Administrator!

Kelly Services
Stoughton, MA 02072

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