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19 days old

Customer Service Specialist

Kelly Services
Cypress, CA 90630
Customer Service Specialist needed in Cypress, CA


Walk me through the day-to-day responsibilities of this the role and a description of the project:


+ Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

+ Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

+ Refer unresolved customer grievances to designated departments for further investigation.

+ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.


Tell me about what their first day looks like:


+ First day in the office to pick up equipment and get assistance with system login.


**Pay- $17.50 an hour**


**Temp to perm position**


**Shift: Mon.-Fri. 9:30 AM to 6 PM pst**


**Location: Cypress, CA 90630**


**If you are interested email your resume to janj212@kellyservices.com and call or text Jana @ 678-528-0777**


What previous job titles or background work will in this role?


+ Customer Service

+ Call Center Rep

+ Medical background helpful


Skills:


+ Verbal and written communication skills

+ Attention to detail

+ Customer service skills and interpersonal skills.

+ Ability to work independently and manage ones time.

+ Ability to accurately document and record customer/client information.

+ Previous experience with computer applications, such as MS Outlook or data entry software.


Required Skills/Experience:


+ Call center experience is a MUST

+ Excellent written and verbal communication skills, attention to detail

+ MS Outlook

+ Excellent customer service skills

+ Ability to manage time and work independently


Preferred Skills:


+ Healthcare experience


Education/Experience:


+ High school diploma or GED required.

+ 0-2 years customer service-related experience required.


**24/7 call center. Hiring for day shift. Expected availability 8am-7pm. Training can occur during these hours but likely to occur 9:30-6:30 or 10:00-7:00 cst. This is not a work from home position, but we are currently working from home while developing return to work plan**


\#LSIM2021 #TJP2021 #TJP2021_PNI


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-03 Expires: 2021-10-04

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Customer Service Specialist

Kelly Services
Cypress, CA 90630

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