JobWatch

1+ months

Customer Service Specialist

Kelly Services
Fort Myers, FL 33906
At Kelly Professional & Industrial, were passionate about helping you find a job that works for you! **HOW ABOUT THIS ONE?** **Were seeking a** **Customer Service Assistant** **for direct-hire with a local fire suppression system equipment and servicing company.** With us, its all about finding the job thats just right for you.


**PAYRATE**


+ $15.00 - $17.00 / hour | Depending on Experience


**SCHEDULE**


+ ****THIS POSITION IS NOT REMOTE****

+ Monday Friday | Choice of Schedule

+ 8:00 am 4:30 pm with 30-minute lunch break


+ 7:30 am 4:30 pm with 60-minute lunch break


**WHAT YOU ARE**


+ Positive with a can-do attitude who works well with others and thrives in a past-pace environment

+ Friendly and empathetic while providing impeccable customer service skills

+ Professional communicator with excellent verbal and written communication skills

+ Highly organized with a keen attention to detail

+ Time management master with the acute ability to prioritize


**WHAT YOU WILL DO**


+ Answer inbound calls and research customer service history in database

+ Create and dispatch new service request orders

+ Scan and index completed work orders by using DocuWare software. Maintain bad index report

+ Review previous days invoices against completed work orders to ensure billing accuracy

+ Using internal documents, find any errors and notify the biller

+ Process corrected invoices for distribution to customers

+ Scan and e-mail invoices to all customers requiring electronic invoices

+ Accept and process customer credit card payments

+ Maintain records of completed work and provide copies as needed

+ Maintain compliance engine sites by scanning documents to web sites

+ Notify field Franchise Owners and Technicians of customers inquiries to reach resolution

+ Coordinate phone coverage with billing department


**ABILITIES**


+ Sit for extended periods of time

+ Use computer keyboard and mouse for lengthy periods of time

+ Visual attention to computer monitors for prolonged periods of time


**REQUIREMENTS**


+ High School Diploma **OR** GED **OR** Equivalent Experience

+ 2+ years customer service experience

+ Typing speed 45-55 WPM

+ Intermediate Microsoft Office skills

+ Basic understanding of accounting terminology


**PREFERENCES**


+ Record retention and disposition experience

+ Service order dispatch experience

+ Typing speed 85 WPM

+ Bilingual: English / Spanish


APPLY TODAY (https://www.mykellyjobs.com/wtp\_sharejob?latest&md=null&language=en\_US&jobId=a7V2E000000QRppUAG&jpId=US2000AF\_BH3847495&sl=Office)


\#CB


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-02-14 Expires: 2022-05-30

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Customer Service Specialist

Kelly Services
Fort Myers, FL 33906

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