JobWatch

12 days old

CUSTOMER SERVICE SPECIALIST

Kelly Services
Jacksonville, FL 32232
KELLY SERVICES IS HIRING CUSTOMER SERVICES SPECIALIST!!!!


Build sustaining, long-term relationships with distributors by serving as the primary interface for them and providing information and follow-up activities as required to ensure complete customer satisfaction.


Essential Duties and Responsibilities:


Provide interface support for all groups with distributors, end-users, external sales reps, internal sales reps, and vendors guiding each call as appropriate for further action or resolution.

Educate customers about terminology, features, and benefits of products in order to improve product related sales and customer satisfaction.

Prepare special reports as specified by customers.

Provide freight quotes as requested.

Follow-up with vendors on open drop ship orders on behalf of customers. Ensure that vendors are providing products as specified and that they are also invoicing for their products so that vendor invoices can be used to create customer invoices.

Monitor order status for customers. Provide information regarding order entry to verify entry accuracy. Monitor open orders to ensure that all action is being taken to fulfill those orders. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.

Open new customers accounts by recoding account information into SaleForce and Mas90 and maintain customer records by updating account information.

Provide order entry monitoring, quality assurance, feedback, and training and potentially backup support if required.

Maintain product information/product pricing spreadsheets to support sales or customer service.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Communicate to the purchasing department unexpected increases or decreases in demand for products.

Receive incoming telephone sales leads, gather the necessary information, enter the information into SalesForce and direct them to a distributor (prospective end-user) or to a sales rep (prospective distributor).

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Process and submit freight claims for damaged shipments.

Determine customer requirements and expectations in order to recommend specific products and solutions.

Present price, credit, and terms in accordance with standard procedures and customers profiles.

Identify trends in customer satisfaction or dissatisfaction.

Fill requests for catalogs, information, or samples.

Provide accurate information regarding the availability of in-stock items.

Maintain technical knowledge of all new and existing products, to be able to answer questions to customers and end-users.

Maintain a detailed log of phone calls and communications (through SalesForce).


Education and Experience Requirements:


High school diploma or equivalent required; some college coursework in written composition

Advanced experience using Microsoft Office software to prepare correspondence, develop reports, utilize spreadsheets and create presentations required.


FOR IMMEDIATE CONSIDERATION SEND YOUR EMAIL TO **SOLR900@KELLYSERVICES.COM**


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Categories

Posted: 2021-10-08 Expires: 2021-11-08

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

CUSTOMER SERVICE SPECIALIST

Kelly Services
Jacksonville, FL 32232

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast