13 days old

Customer Service Specialist

Kelly Services
Lewisburg, TN 37091
Kelly Services is hiring Customer Service Specialists for a fast-paced manufacturing corporation. This corporation provides high-technology products and services that enable modern life by delivering efficiency, safety, and security across several platforms!

Job Description: Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Job Specific Requirements: Specific Responsibilities for this position may include: - Answer incoming calls and respond to customers emails - Route calls to appropriate resources - Document all call information according to standard operating procedures - Entering accurate ordering information into a company system. - Comfortable working in fast-paced environments -Strong time management and organizational skills - Proficiency in Microsoft Office Products Excel, Word - Familiarity with SAP and Call Center, and Sales Force a plus The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment. Successful candidates will have: - Ability to analyze unlike information and draw conclusions/recommendations - Strong verbal, written and inter-personal communication skills - Proficiency in MS Office tools - High degree of self-motivation to address and improve business needs. - Sense of urgency, self-initiative, commitment and sense of ownership is a must. - Superior follow-up and follow-through skills - Highly organized and flexible with the ability to prioritize their individual time while balancing customer s demands and requirements to meet company objectives and goals. Education HS Diploma/GED

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-02-15 Expires: 2021-03-18

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Customer Service Specialist

Kelly Services
Lewisburg, TN 37091

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