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14 days old

Customer Service Specialist

Kelly Services
Midland, MI 48670
At Kelly Professional & Industrial, were passionate about helping you find a job that works for you. How about this one? Were seeking an **Customer Service Specialist** to work a temporary contact position at a fortune 500 petro-chemical client in **Midland, MI.** With us, its all about finding the job thats just right.


**Why you should apply to be a Customer Service Specialist (CSR):**


+ Mon Fri ; 8am 5pm

+ Hybrid Role - Must be local to Midland, MI working in the office 3 days per week

+ $21 - $23 per hour (dep on exp)


**Whats a typical day as a CSR supporting the Water & Protection business? Youll be:**


+ Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, rebate processing and monitoring sales orders through the order fulfillment process.

+ Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.

+ Learn and work in multiple lines of business within Water & Protection business. This position will work with all levels of SBUs including, but not limited to, demand and supply planners, market segments, sales and account managers, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers needs while maintaining exceptional quality and customer service standards.

+ This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.

+ Additional responsibilities will vary across Business Units. Some of these additional responsibilities are: Resolution of invoice discrepancies and deductions, sample processing, attending S&OP meetings.


**This job might be an outstanding fit if you have:**


+ Demonstrated proficiency as a Customer Service Representative and masters a right level of empathy to interact with customers

+ Associates degree preferred


+ Experience in systems, order entry, country requirements, pricing, documentation, and invoicing is required.


+ Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.

+ Clear communication skills and interpersonal skills with multiple functional groups.

+ Multitasking, project management including the ability to translate needs into a workable implementation plan.

+ Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.

+ Must possess excellent organization skills to provide accurate follow-up, understand inventory management, can understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.

+ Ability to work collaboratively with all functions of the business to provide best-in-class end-to-end customer service.

+ Ability and willingness to foster an environment of teamwork and open collaboration to support an exceptional service experience for every customer.

+ Uses positive language skills (written/oral)

+ Very good listening skills

+ Has a drive for continuous improvements/Innovations

+ Commercial feeling/interest for sales is a plus

+ Change & Flexible minded

+ Strong computer skills. Salesforce.com experience is a plus.

+ Working knowledge of SAP-R3 preferred.

+ Previous knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process.

+ Intermediate to high level Microsoft Office proficiency is required (including Excel, PowerPoint, and Word).


**ADDITIONAL INFORMATION:** Some travel may be required.


**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be an **Customer Service Specialist (CSR)** today!


\#P1 #CB


**Get a complete career fit with Kelly** **** **.**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-16 Expires: 2022-10-17

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Customer Service Specialist

Kelly Services
Midland, MI 48670

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