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Customer Service Specialist - Multiple Positions

Kelly Services


Location:
Chattanooga, TN
Date:
04/23/2018
2018-04-232018-05-22
Job Code:
US5611LG_24422247
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Specialist - Multiple Positions

Jobid US5611LG_24422247

Location: Chattanooga, TN, 37404, USA

Description **Job Description**

Kelly Services is interviewing for multiple Customer Service Representative positions with a Fortune 500 Company. If you are looking for a company that wants you to succeed and describes themselves as the land of opportunity apply today. People who thrive in this role can handle multiple tasks while maintaining a positive and professional attitude. Positions are temporary to hire, following successful completion of our Client's training program. Pay is $15.00/hr and requires flexibility to work within the hours of 8:00am-8:00pm. Training classes will start the beginning of April and interviews are being scheduled now. This is NOT a work from home position. Apply today to be considered for a great opportunity with a top employer in Chattanooga.

The Customer Service Representative is responsible for providing critical and accurate information on benefits, claims and/or policy administration. Customer issue resolution is a priority - issues should be resolved on the first call whenever possible. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is also responsible for creating detailed/appropriate documentation for internal business partners.

Principal Duties and Responsibilities

- Respond to external customers inquiries with timely and accurate information

- Follow documented processes/workflow while looking for ways to reduce customer effort

- Meet or exceed individual performance goals

- Accurately navigate through various system platforms

- Meet the expectations of the quality/productivity standards

- Share process improvements to enhance customer service and/or efficiency

- Ensure privacy of our customers remains the utmost importance

- Shifts may vary outside the standard 8:00 a.m. to 5:00 p.m. and you must have the flexibility to work until 8:00pm

- Training classes can be between 2 to 9 weeks in length.

- Classroom training is 8:00am-4:30pm and then post training is 9:00am-5:30pm.

- Schedules change quarterly (every 3 months) and are based on your individual performance in several key areas.

Our client also offers a training and development program, where you will provided with in-depth knowledge of our client-s products and a strong base for launching your career with their organization. Their Customer Service Specialists are typically promoted within or outside of the department during their first 12-18 months. Other career opportunities include:

- Monthly development time and ongoing training

- Options to work from home or on a part-time basis

- Potential to move into a hybrid position after your first year of employment, allowing you to split your time between the Customer Contact Center and another participating department

- Career ladder that includes advancement within the role, mentoring, quality auditing, training, process improvement and management roles within the department.

Benefits offer by Client once hired directly:

- Medical, Dental, and Vision benefits available on the first day of employment

- Defined Contribution Plan along with 401K matching help you plan for your retirement

- Paid Time Off, holiday and leave programs

- Flexible Breaks

- Tuition Reimbursement

- Employee assistance programs

- Business casual dress code

- Onsite fitness and dining facilities

- Volunteer opportunities

- Employee resource groups with a strong focus on diversity and inclusion

**Requirements**

- High school diploma or equivalent required

- Prior relevant experience or college degree preferred

- Strong customer service skills with the drive to meet/exceed customer needs

- Strong verbal/written communication and interpersonal skills

- Demonstrated ability to work in a fast paced, structured environment, handling large call volumes

- Ability to make sound business decisions, with attention to detail

- Computer proficiency essential

- Strong work ethic with consistent job attendance history

- Detail oriented with a focus on quality and consistently meeting goals

- Self-directed with the ability to perform both as part of team and individually

- Solution oriented individual demonstrating critical thinking and problem-solving skills

- Ability to adapt and work effectively in a continuously changing environment

- Successful completion of the training course. Perfect attendance is critical during this period. The expectation is no time missed during training and ideally the temporary to hire period as

well.

**Highlights**

As a Kelly Services associated, you will have access to the following:

- Weekly electronic pay options

- Free online training campus available

- Kelly-sponsored ACA health care coverage for eligible employees

- Group insurance options*

- Service bonus plan

- Holiday pay plan

- Exclusive online employee community

- Employee assistance program (EAP) available at no cost

- Corporate discounts

- Transportation spending accounts

*Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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