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26 days old

Customer Service Specialist

Kelly Services
Seattle, WA 98194
Kelly Services is urgently seeking a Customer Service Specialist for our client based in the Seattle WA area.


Position(s): Customer Service Specialist

Location: Seattle WA

Rate of Pay: $20-$24/hr

Hours: 8am-5pm

Days: Mon-Fri

Type: Remote for now, but the main office is located in Ballard WA, so you MUST be local, for when they eventually go to hybrid schedule where you will be commuting there 1x a week or so.


Summary:


+ The CSS will promote world-class customer service by owning accurate order execution and management, through the supply chain and solution-oriented communication, with both internal and external business partners.

+ The CSS is responsible for managing customer orders daily, as they are the key link in communication with customers for order/inventory questions.

+ This individual will work closely with the shipping department to ensure that every order is processed and delivered on time.


Key Responsibilities:


+ Executes end-to-end customer order management products for assigned customers from receipt through delivery to customer warehouses, while ensuring the highest level of customer service.

+ Maintains order accuracy and timely release of orders to assigned warehouses, ensuring right products on order, accurate pricing, correct method of shipment and shipping platform, to ensure on-time delivery to the customer identifies, resolves, and communicates order-level issues including, but not limited to, product fulfilment, on-time delivery, customer pick-ups, allocations, and quality holds using available system tools and established processes.

+ Leverages all technology and tools available to support accurate, timely order management, assess risk, and provide proactive management of customer account to reduce potential issues in advance.

+ Provides excellent communication in working directly with customers, brokers, sales coordinators, and sales managers.

+ Provides information, support, and assistance to Customer Service Management and Sales Coordinators as requested. Provide back-up assistance to co-workers.


To qualify, you must:


+ JDE and SAP experience

+ MS Office Suite Excel, Word, and Outlook


+ Experience strongly preferred in: Supply Chain, Manufacturing, Distribution, Logistics, Food, -End to end experience Customer Service Specialist, Customer Operations, Sales order assistant, Order Management, Inventory Replenishment, Supply Chain, but Customer Service is required.

+ Education: Bachelor of Arts or Sciences degree a plus

+ ERP knowledge a plus


How to Apply:


+ To be considered for this position, please reply by email with your resume or contact information.In addition to the position above, please feel free to look at all Kelly Services opportunities by visiting www.kellycareernetwork.com


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-03-24 Expires: 2021-04-24

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Customer Service Specialist

Kelly Services
Seattle, WA 98194

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