30 days old

Customer Service Specialist

Kelly Services
Wilmington, DE 19893
**Whats next for you? This great job.** Finding a job that fits your lifestyle isnt always easy. Thats where Kelly Professional & Industrial comes in. Kelly is staffing for a **Customer Service Specialist** opening to work at a global chemical company! This Customer Service Specialist will be located at their Wilmington, DE location.

**Why you should apply to be a Customer Service Specialist?**

+ **Pay Rate** : $22.00 per hour

+ **Shift:** 8 am to 5 pm

+ **Location:** Wilmington, DE 19803

+ **Start Date** : ASAP!

+ Weekly electronic pay options!

+ Long term, possible Temp to Hire!

**Whats a typical day as a Customer Service Specialist? Youll be:**

+ Responding to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.

+ Initiating customer contact to proactively identify and address customer needs.

+ Monitoring the resolution process to ensure other departments follow through on requests.

+ Customer focused liaison promoting and implementing Functional Excellence in the CSR role.

+ Providing domestic customer service according to the needs of the Business and Customers.

+ Providing the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.

+ Demonstrating working knowledge of the domestic order management system and all applicable policies and procedures.

+ Experience in SAP-R3 or equivalent, order entry, pricing, documentation and invoicing is required.

+ Demonstrating a thorough understanding of the Quality System and business experience is preferred.

+ Proficient in many areas including various applications of SAP-R3, SharePoint,, as well as the ability to learn and work in multiple businesses.

+ Working with all levels of the business including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers needs while maintaining quality standards.

+ Responding to customer inquiries, utilizing various Business Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfillment process.

+ Actively involved in support of the corporate compliance process as it relates to customer service.

**This job might be an outstanding fit if you:**

+ Have a High school education - Bachelor's degree in Business (preferred)

+ Are experienced with **SAP-R3** _(sales to cash SAP)_ or equivalent Sales to Cash software (required)

+ Have prior customer service experience

+ Are experienced with Salesforce and SharePoint (required)

**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worry even if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

**_Please note:_** This position is being recruited for by a national Kelly office, not your local Kelly branch Please reach out to Katie at for immediate consideration.

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Customer Service Specialist today!

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-08-27 Expires: 2021-09-27

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Customer Service Specialist

Kelly Services
Wilmington, DE 19893

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