1+ months

Customer Service Support Clerk

Kelly Services
Seattle, WA 98194
**Job Description**

Our client is the largest seafood company in the United States, based in Ballard WA and is looking for Customer Service Support Clerk to join the family.

Temp - Hire

Mon - Fri 8am - 5pm


This role supports our Domestic Sales Team with various administrative tasks, from order placement, inventory checks to invoicing. Managing strict timelines and shipping requirements requires exceptional organizational skills, and attention to detail with a high degree of accuracy. Account management requires strong work ethic, initiative, consistent follow-through, and impeccable attendance. Clear and concise communication with external customers, and internal departments.

Tasks and responsibilities include:

Essential Functions:

1. Clear and concise internal and external communication regarding pricing, ship dates, inventory, and weight requirements.

2. Timely response to customer inquiries and orders via email, phone, or fax.

3. Discuss products offered, properly set customer expectations, and de-escalate to resolve customer concerns.

4. Complete supporting paperwork and data entry with accuracy.

5. Timeliness of invoicing, and transferred to the customer.

6. First contact resolution for customers, anticipating issues and mitigating margin for error.

7. Multi-tasking with attention to detail, and working with a sense of urgency.

8. Prioritize tasks and meeting crucial deadlines to meet shipping and cut-off dates.

9. Motivated to take initiative and creatively problem solve for a greater customer experience.

10. Experience with Excel and Microsoft Office 365.

11. Performs other similar or related duties as requested or assigned.

Organizational Core Competencies:

Customer Focus:

Builds customer rapport by ensuring expectations and commitments are met through effective and timely communication. Establishes and maintains positive relationships with internal and external customers. All decisions and actions are made with the customer-s best interest taking precedence. Integrity and core values of trust, commitment, and quality are of upmost importance in providing high-quality customer service.

Apply today

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-12-11 Expires: 2020-02-10

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Customer Service Support Clerk

Kelly Services
Seattle, WA 98194

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