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Customer Service Support Professional

Kelly Services

Green Bay, WI
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Support Professional

Jobid US6434JG_19347612

Location: Green Bay, WI, 54306, USA

Description **Job Description**

Customer Service Support Professional

Do you have excellent customer service skills? Do you pride yourself on being able to problem-solver and deliver solutions to your customers? We are looking for experienced customer service professionals just like you, to work at a transportation company in Green Bay.

The role you will play as a Customer Service Representative (CSR) is to:

- Drive business relationships by ensuring consistent customer satisfaction through service delivery

- Anticipating customer needs

- Communicating effectively and professionally with customers and internal leadership.

As the CSR you will use internal reporting systems as well as customer websites to track and handle customer needs, answer incoming calls to field customer questions. You will also perform outgoing inquiries and follow up calls to ensure that there are no service disruptions. You will also be responsible for meeting goals.

Successful individuals will have customer service experience, call center experience, and/or the ability to direct difficult conversations, problem-solve, and handle advanced customer issues. You will be responsible for navigating through several computer programs at a time, while providing/entering accurate information throughout.

All shifts currently available

Pay Range: $13.00-14.00 an hour


- Possess a minimum of 1 year experience in an office environment

- Advanced computer skills

- Proficient in Excel, Outlook and data entry

- Effective oral, phone, and written communication skills

- Ability to work in multiple systems

- Strong data entry and Microsoft Office 2010 skills

- Analytical skills

- Accurate and detail oriented

- Ability to work in rapidly changing environment

- Positive role model for other team members providing support and enthusiasm

Apply today!

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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