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27 days old

Customer Service Support Representative

Kelly Services
Orlando, FL 32806
Under the direction of the Orlando Service Center manager, the Customer Support Coordinator is essential in creating a positive customer experience by being the liaison between the customer, the manufacturing process and the sales professionals. The main job functions will include responsibilities related to manufacturing takeoffs, door hardware analysis, processing purchase orders for fabrication, pricing verification, customer service/problem resolution and data maintenance. The CSC functions include but are not limited to:


+ Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion.

+ Must have knowledge and utilization of basic measurement tools i.e. tape measure, ruler, scale . Ability to read architectural drawings or the willingness to learn.

+ Demonstrate basic knowledge of products and pricing. Addressing and taking initiative in following up on customer inquiries. Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution.

+ Collaborate and maintain communications with Sales Representatives on customer-related issues. Maintain statuses on assigned customer open order reports. Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required.

+ Use problem solving ability to contribute, suggest and/or improve work flows, procedures, etc. Using computer proficiency to quickly and accurately enter data Adhere to company policies, procedures, and system documentation.

+ Working interactively with fabrication supervisors and other internal customers, to provide accurate efficient instructions for custom fabrication of aluminum extrusions for doors and frames. Assist with other related duties as assigned or required


Job responsibilities:


+ Successfully interact with other service centers and plants. Contribute to continuous improvement activities as needed or assigned. Ensure orders maintain internal schedule to keep pace to be on time to the customer. Work closely with team members to ensure completion of daily tasks. Actively engage in safety of self and others at the facility, including holding customers and contractors for the best in class safety.


QUALIFICATIONS: Minimum high school diploma or equivalent from an accredited institution


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-03-15 Expires: 2021-04-15

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Customer Service Support Representative

Kelly Services
Orlando, FL 32806

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