17 days old

Customer Service Support

Kelly Services
Seattle, WA 98194
**Job Description**

Kelly Services is looking for Service Specialist for a client in Seattle WA.

Shift: Mon - Fri

The Service Specialist works in the Service Support Department and reports to the Service Support / Walk-In Center leads. Their customer service is provided through e-mail inquiries and incoming Bill disputes. They also assists the CSR-s on the floor with problem resolution to the more complex customer issues such as account merges, credits, debits, misapplied payment searches, refunds and toll rate adjustments. In addition, Service Support is involved in Commercial Services assistance, as well as research for existing clients. During meetings in which managers, supervisors and leads have to leave the floor, Service Specialists are given the responsibility to watch over the Call Center. Other responsibilities could also include assisting with Help Desk duties, image review, Language Line and other special projects.

This position includes the following duties. Other duties may be assigned to meet business needs.

Provide call handling support to our Front Line staff with complex issues.

Take over the calls involving a Commercial Services customer with 10+ Bills, allowing the CSR to return to production in the main queue.

Read and respond to customer requests via Moxie email management system.

Troubleshoots situations accurately, quickly and efficiently for customers either on the phone or through e-mails.

Provide consistent operational knowledge in procedure and policy to effectively resolve complex customer-related issues via phone and email.

Complete all work in accordance with established SOP-s.

Complete any customer-related issue that requires extensive research.

Performs data entry.

Track inbound Help Desk calls to determine training opportunities and coaching needs.

Conduct outbound calls for customer follow-up.

Maintenance to and repairing customer accounts, including customers- monies and the reconciliation of those funds.

Quick learning skills, with the ability and flexibility to perform as a universal CSR.

Patience in researching and correcting human and system errors.

Temporary take on Call Center Lead duties during leadership meetings.

Maintains an above average attendance record

Apply today


Required Education and Experience

High school diploma or GED is required.

Maintains an above average attendance record.

Minimum 6 months experience as a CSR

Prior customer service or Call Center experience preferred.

Ability to learn and operate computer software programs for accessing and controlling CSC/VPS and field devices with strong computer and data entry skills.

Outstanding verbal and written communication skills.

Detail oriented, ability to multi-task, and highly organized.

Flexibility to adapt to an evolving work environment

Must demonstrate regular and predictable attendance for assigned shift

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-28 Expires: 2019-11-28

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Customer Service Support

Kelly Services
Seattle, WA 98194

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