2 days old

Customer Service Support Services

Kelly Services
Frederick, MD 21705
This assignment is a Temp-to-Hire for the right person. This is a 1st shift position

The position pays $15.00 / hourly/ weekly

Hours are M-F from 8am to 5pm

Duties and Responsibilities:

1. Establish and develop professional, courteous, and in-depth financial relationships with members via telephone, mail, and electronic mail.

2. Understand all products and services offered by the Credit Union in order to stimulate member utilization and embrace Nymeos relationship-building culture.

3. Advise members of product benefits, features, rates and details so they can make informed and appropriate choices that benefit their financial well-being.

4. Process financial transactions and handle member requests. Maintain security standards according to law and Nymeo policy to protect the interests and identity of the membership, and complete applicable training to maintain these standards.

5. Establish new accounts and memberships, process share draft stop payments, order checks and debit/credit cards, retrieve check images, process IRA transactions, and answer questions regarding these transactions and types of accounts.

6. Assist members with understanding their loan application status, Direct Deposit and electronic payments/transfers, and remote access services, such as online banking and debit/credit cards.

7. Research and resolve member complaints and account issues. Cooperate with and utilize staff in other departments as needed to accomplish resolutions. Ensure proper follow up and member satisfaction.

8. Identify and relay to Call Center Manager members' comments and/or complaints about Credit Union services in order to lend direction to future projects and services.

9. Follow-up on escalated tickets from the outsourced call center and members electronic requests.

10. Perform other duties and responsibilities as assigned by the Call Center Manager(s).

Required Experience:

Job Qualifications:

1. Working knowledge of the Credit Union's products and services.

2. Working knowledge of organization's policies/procedures and Credit Union's service philosophy.

3. Working knowledge of Credit Union in-house computer system.

Job Qualifications: (Skills)

Nymeo is committed to working with its employees to reasonably accommodate them with physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this position.

1. Vision: Ability to effectively review documents.

2. Speech/Hearing: Ability to communicate verbally and in writing with staff, members

and vendors.

3. Manual Dexterity: Ability to perform necessary computer related input.

4. Physical Mobility: Limited mobility required.

Job Qualifications: (Ability)

1. Ability to express oneself clearly and concisely, both orally and in writing.

2. Ability to present a professional and personable personality that communicates to members and visitors that the Credit Union is a professional financial institution.

3. Ability to interact with more than one department daily.

4. Ability to prioritize duties so as to devote attention to protecting the interests of the Credit Union and provide a quality service to its membership.

Job Qualifications: (Education/Experience)

1. Job requires a high school level of language, math and reasoning skills.

2. Minimum of 6 months teller experience.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-02-22 Expires: 2021-03-25

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Customer Service Support Services

Kelly Services
Frederick, MD 21705

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