JobWatch

27 days old

Customer Service Tax Associate

Kelly Services
Kennesaw, GA 30144
Kelly is now hiring for Customer Service Tax Associates


Contract


17 an hour


Remote


Responsibilities:


+ Manage phone, e-mail, and chat support for moderate to complex product or content issues; identify, resolve, and escalate issues when necessary; document these interactions in our customer relationship database

+ Identify and document resolution to reoccurring inquiries

+ Mentor existing staff and monitor open cases to assure timely and effective resolution

+ Cross-train on other products and systems

+ Participate in projects and as well as process improvement initiatives

+ Participate in product testing and review as required

+ Secure and keep confidential product and customer data


Qualifications:


+ Bachelors degree in Business, Accounting or Finance or related business field, OR equivalent experience.

+ Call Center experience a plus.

+ SalesForce experience a plus

+ Along with customer service skills

+ 1+ years of experience working in a customer support environment

+ Experience working with tax and accounting software

+ Tax preparation or accounting experience

+ Use of SalesForce.com or other CRM preferred

+ Knowledge of tax, accounting and audit principles, practices and legislation/regulations

+ CPA, EA or other Accounting Certification is a plus

+ Ability to effectively communicate with customers

+ Advanced computer and internet skills including Microsoft Office

+ Service orientation - high commitment to meeting needs of customers and colleagues

+ Advanced professional communication skills both written and verbal

+ Ability to work flexible schedule and manage overtime as required to meet objectives


Minimum System Requirements


Minimum Windows 10 with most recent updates - Mac OS 10.12 or higher


Computer Processing speeds - Intel Core i3 Processor


RAM - 8 Gb


Internet mbps (network speed) - 10 minimum but 25 recommended for optimal performance


Hard Drive: 1 GB or more free space available


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-05 Expires: 2021-12-06

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Customer Service Tax Associate

Kelly Services
Kennesaw, GA 30144

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