17 days old

Customer Service Team Lead

Kelly Services
Houston, TX 77007
**Customer Service - Team Leader - Downtown Houston**

Kelly Services is looking for a Team Leader for one of it s clients in the Downtown area. The Team Leader will provide overall supervision of a team of eligibility specialists supporting the Harris County Emergency Financial Assistance program. This position is responsible for the day-to-day oversight of programmatic operational functioning and works closely with the Director and Vice President.


The Team Leader is responsible for supporting the timely contact of qualifying clients, ensuring that client files are maintained in accordance with agency policies, client data is inputted into designated database(s), ensuring payment requests are prepared in a timely manner and for the gathering and reporting program metrics.


+ Bachelors degree in social work, human services, or other relevant field;

+ In lieu of degree, two years of experience in social services is accepted.


+ 2 years supervisory experience and/or project management experience, required.

+ Bilingual in Spanish/English, written/verbal (preferred).

+ One to two years of experience in case management preferred.

+ Nonprofit experience (preferred)

+ Flexible and effective team player, able to adapt to changes and a busy workplace environment.

+ Ability to work with diverse communities.

+ Excellent organizational skills and an ability to self-motivate.

+ Excellent written/verbal communication and people skills.

+ Computer literate experience with MS Office: Word, Excel, Outlook, and using internet.

+ Ability to work under pressure, address multiple priorities and meet deadlines.

+ Ability to identify key issues in problem solving and implement effective and creative solutions.

**Additional Details:**

+ Schedule - **5 days/week; will be asked to work Saturday every two week**

+ Target Start date: Sept 21, 2020

+ Pay 24/hr.

+ 4-5 month project (December 31st) with a $1000 retention bonus if you stay throughout the project

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2020-09-09 Expires: 2020-10-10

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Customer Service Team Lead

Kelly Services
Houston, TX 77007

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