27 days old

Customer Service/Technical Agent

Kelly Services
Plymouth, MN 55446


The Customer Service Technical Agent position serves as a first Technical point of contact for their Clients. This position is responsible for providing professional, high level Customer Service, by delivering technical information/instruction and resolving issues related to test administration, reports, Client specific testing policy, personal computers and networks as they relate to our Clients applications. This position serves as a positive influence in a rapidly changing environment.


Receive, respond to and resolve inbound Client contacts on our clients products, including NON-Technical issues as needed

Manage unresolved incidents utilizing appropriate resources within required timelines

Performs and maintains acceptable performance levels as measured against the following metrics: client hold time, call lengths, call volumes, call quality and overall customer satisfaction

Required to achieve several certifications throughout training and contract duration

Coordinate internal resources as necessary to ensure effective resolution

Document and communicate to appropriate resource any recurring/critical client issue received

Write, edit and proof project documentation, email and Knowledge articles

Knowledgeable about assigned Client, service offerings, policies/standards, and processes

**Preferred Qualifications**

High School Diploma/GED equivalent; Associates degree preferred

1-3 years of technical support experience in a non-scripted inbound Customer Contact Center

Exceptional verbal and written communication skills

Strong problem solving and analytical skills

Strong time management skills

Demonstrated interpersonal and teamwork skills

Proven technical skills with a strong familiarity with Microsoft Office Suite

**Essential Job Requirements:**

Report to work promptly when scheduled and adhere to our Clients temporary agent conduct and behavior expectations

Be able to work under supervision and incorporate feedback to improve performance

Relate effectively and work respectfully with diverse work groups

Ability to consistently perform well during times of increased workload o Manage multiple job functions simultaneously

**Why Kelly** **** **?**

With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-12-23 Expires: 2020-01-23

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Customer Service/Technical Agent

Kelly Services
Plymouth, MN 55446

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