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22 days old

Customer Service - Technical Services, Farmington, CT!

Kelly Services
Farmington, CT 06032
**Job Description**


Kelly Services is recruiting for a Customer Service Representative supporting a Technical Services department for a premier, leading manufacturing company at their U.S. Headquarter facility located in Farmington, CT!


Duration: Contract, up to 1 year

Pay Rate: $17-18/hour


Hours:

-Monday-Friday, 8AM-4PM

-Monday-Friday, 9AM-6PM


Summary: The Customer Service Representative-Technical Service (CSR-TS) is responsible for providing excellent customer service to internal and external customers. This position is responsible for taking a high volume of incoming calls in a technical assistance call center. The CSR-TS will also process orders and quote requests from technical service to be provided to the end customer.


Job Duties:

1. Maintain a high level of professionalism with clients and work to establish a positive rapport with internal and external customers

2. Handle a high volume of incoming calls

3. Enter data from calls into Service Information System (SIS)

4. Answer service engineer-s calls, respond to customer calls and inquiries

5. Process quotes and orders into SAP system upon request by the technical service team in an accurate, prompt and professional manner

6. Attach confirmations and completed quotes in SIS

7. Expedite orders as needed making sure to include all necessary documentation

8. Utilize the Machine Monitoring system and contact customers accordingly when errors arise.

9. Must be able to work a flexible schedule including some evenings


**Requirements**


Experience


The candidate must have experience with accurate data entry and be detail oriented. One to two years- experience in an administrative environment acceptable. Excellent interpersonal communication and clerical skills necessary. Computer skills including Word, Outlook, Excel, PowerPoint, SAP, and SIS required. Customer service experience a plus.


Education


Minimum High School graduate or equivalent. College degree or equivalent education preferred.


**Why Kelly** **** **?**


At Kelly
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.




**AboutKelly Services** ****




As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .


Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.

Categories

Posted: 2019-07-31 Expires: 2019-08-31

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Customer Service - Technical Services, Farmington, CT!

Kelly Services
Farmington, CT 06032

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