CenterWatch

5 days old

Customer Service- TX 75001

Kelly Services
Addison, TX 75001
Kelly Services has multiple Call Center **Customer Service Representative** openings for our client in Addison, TX 75001



**Pay Rate: $13.00/hr**



**Schedule:** Tue- Sat 8am-5pm



**Duration:** ASAP- 8/15/2020



**GENERAL SUMMARY:**




+ Provides front-line, direct contact with customers via web portals, email, and phone.

+ Contacts are varied, some are non-routine.

+ Follows standard screens/ scripts to perform most tasks, navigating a computer-based system, and updating company records as needed

+ Confidently provides useful and creative resolutions to questions and problems.

+ Seeks advice from senior representatives when necessary.

+ Knowledgeable of company products & services.

+ May assess customer needs and suggest alternative products or services.

+ Perform research as needed to assist customers.



**ESSENTIAL DUTIES AND ACCOUNTABILITIES:**




+ Applies and develops basic skills to procedures for the position.

+ Problem solving skills.

+ Assess customer needs

+ Deal with customers

+ Maintains professionalism and effectively interacts with all contacts, internal and external

+ Manipulates / Navigates computer system

+ Maintains department quality standards and performs job duties as directed by leadership

+ Experience using Microsoft Excel



**SPECIAL SKILLS AND ABILITIES REQUIRED:**




+ 1-2 years experience in a call center, customer service role, and/or office setting

+ Excellent verbal and written communication skills

+ Must be able to type a minimum of 35 words per minute

+ Acute attention to detail/accuracy and effective note taking and documenting skills

+ Must be able to handle and process high work volume.

+ Flexible with schedule as work volume will dictate work schedule, including breaks and lunches.

+ Must be able to handle multiple work processes simultaneously



**EDUCATION:** High School Diploma or GED equivalent



**As a Kelly Services candidate you will have access to numerous perks, including:**




+ Exposure to a variety of career opportunities as a result of our expansive network of client companies.

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career.

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans.

+ Group-rate insurance options available immediately upon hire ( _Available for purchase and administered by a designated third-party vendor)._



**It's a great opportunity to get your foot in the door and gain valuable experience so apply today!!**



****Important information:** This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. The position requires working at the company job site. Please submit your resume to be considered for this position by pressing the **SUBMIT RESUME** button below.



**\#MD2019**








**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-08 Expires: 2019-12-09

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Customer Service- TX 75001

Kelly Services
Addison, TX 75001

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