11 days old

Customer Service with SAP opening in Downers Grove, IL

Kelly Services
Downers Grove, IL 60515
**Customer Service with SAP opening in Downers Grove, IL**

**Position: Customer Service ; Account Management ; Sales Support**

**Pay: 20-23/hr.**

**Location: Downers Grove**

**Duration: Contract to hire**

**Hours: Between 8a and 6p**


1. **2 + years Customer Service Experience within a manufacturing or distribution company**

2. **Order Entry Experience**

3. **SAP experience**


The Customer Service Representative ; Account Manager role is responsible for providing a variety of services, solutions and support to existing customers, prospects as well as sales associates. The Role is designed to interact with customers to provide information in response to inquiries about products and services. Clearly demonstrates the ability to professionally communicate with customers in difficult situations and must set-up and maintain good communication between the customer service department and all other departments. Must be able to identify, communicate, and foresee problems and propose potential solutions for them.

**Responsibilities of this position include:**

+ Identify, research and resolve customer problems using various tools such as business system, product literature, and internal resources.

+ Quote pricing and delivery for customers via phone, fax, e-mail and customer portals.

+ Facilitate customer orders and confirm delivery dates with Manufacturing or appropriate Distribution centers.

+ Coordinate logistical flow of items throughout company to fulfill customer requirements. This is accomplished with a high level of personal communication as well as inter-company sales and purchase orders

+ Contact customers to follow up on customer inquiries or to notify them of any planned resolutions to their concerns.

+ Monitor current, overdue and upcoming order delivery obligations to insure delivery requirements will be met to the customers satisfaction.

+ Build rapport and credibility among new customers, including traditional and non- traditional accounts.

+ Maintain close working relationship with outside sales personnel and ensure cohesive sales and customer support strategy.

+ Ensure customer satisfaction while maintaining company values, interests and margin targets

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-19 Expires: 2021-12-20

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Customer Service with SAP opening in Downers Grove, IL

Kelly Services
Downers Grove, IL 60515

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