7 days old

Customer Services Rep

Kelly Services
Winston-Salem, NC 27199
Kelly Services is now hiring for Customer Services Rep in Winston-Salem, NC

16 an hour

2nd shift

(Mon-Fri) 2pm to 10pm

(Weekend shift) 10am to 6pm

Working Remote for a few months then must be able to return to working inside the company.

Temp to Hire

Job Duties:

1. Help customers place orders including upselling and sharing special promotional offers over multiple channels (phone, email, chat) in a friendly and kind manner.

2. Communicates with accurate information promptly with customers about retail store locations, product details, and order inquiries using multiple tools and applications.

3. After receiving training, resolve customers difficulties or complaints in a polite way over various channels.

4. Continually learn and be knowledgeable about the vast HBI product line during and after training.

5. Respond to calls, emails, and chats professionally within the contact center guidelines.

6. Ability to manage multiple duties at the same time while paying attention to details.

7. Must be able to handle confidential personal and financial customer information with discretion.

8. Problem solving and decision making skills are needed to determine the best possible ways to resolve customer issues with the current toolset and information provided.

9. Understand the importance and visibility of the customer service department and always provide great customer service.

10. Ability to listen to the customer, understand their needs, and represent HBI as an advocate for the brand with highest ethical standards


Must be able to work remote and inside the company

High School Diploma or GED.

Must have CSR experiences

Excellent interpersonal communication skills

High Level of professionalism

Strong problem solving abilities

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-14 Expires: 2020-11-14

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Customer Services Rep

Kelly Services
Winston-Salem, NC 27199

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