JobWatch

6 days old

Customer Services Representative

Kelly Services
Bothell, WA 98021
**_Customer Services Representative/ Bothell, WA_**



Kelly Services is currently seeking several **Customer Service Representative** for one of our top clients in **Bothell, WA** . These are possible temp-to-hire opportunities at a distribution center for a well-known medical supply company!




+ **Pay Rate: $19.00/hour**

+ **Duration** : Long Term - Possible Temp to Hire Opportunity!

+ **Shifts Available:**

+ 1st Shift | 8:30am 5:00pm | Monday - Friday |



**POSITION SUMMARY:**



The representative is to service the needs of our patients by educating them on products and services, listening to concerns/addressing issues, providing informational literature when necessary and placing supply orders.





**ESSENTIAL TASKS:**




+ Ability to answer hi-volume in-bound calls via an automated phone system.

+ Ability to make outbound calls to patients and referrals as necessary.

+ Respond quickly and professionally to customer telephone questions and concerns.

+ Gather Patient demographics and billing information as needed to complete requested orders.

+ Process orders using Byram ERP system.

+ Maintain customer records by updating account.

+ Recommend additional products that may be necessary or available to the customer.

+ Achieve daily completion of CS Credit Review.

+ Must possess excellent communication skills and the ability to practice proper phone etiquette.

+ Basic Microsoft Office, particularly Word and Outlook.

+ Provide feedback to Group Team Lead regarding issues with accounts.

+ Conducts routine tasks as directed; works under clearly defined guidelines

+ Contributes to specific objectives and outcomes as directed.





**QUALIFICATIONS:**



Basic skills with moderate level of proficiency. Consults with senior peers on non-complex projects.



1-2 years customer service experience



Associate Degree





**USE OF EQUIPMENT:**



Telephone



ERP System



Calculator



Computer



Photocopier



Fax Machine/Scanner



File bound



PHYSICAL DEMANDS:



Speaking



Walking



Standing



Reaching



Keying/Typing



Bending



Pushing



Hearing



Sitting



Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.





**As a Kelly employee, youll have access to world-class perks, including:**




+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

+ Group insurance options*

+ Service bonus plan

+ Holiday pay plan

+ Weekly electronic pay options

+ Online training campus that provides more than 3,000 free courses to help improve and develop skills

+ Exclusive online employee community

+ Employee assistance program available at no cost

+ Corporate discounts

+ Transportation Spending Accounts



****Important information:** This position is recruited for by a remote Kelly Recruiter, not your local Kelly office. For immediate consideration, please apply directly to this job posting.



**It's a great opportunity to get your foot in the door and gain valuable experience at a premiere employer in the area!**



**Apply Today**


**Why Kelly** **** **?**



Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-01-11 Expires: 2021-02-11

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Services Representative

Kelly Services
Bothell, WA 98021

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast