1+ months

Customer Solutions Specialist II

Kelly Services
Portland, OR 97240
Customer Solutions Specialist II

Job Summary:

The Customer Solutions Specialist II Interacts with customers, company sales, and operations to handle the overall customer order process which includes pre-sales and post-sales service functions. This role has assigned accounts with ownership to coordinate the overall customer order process.

Salary: $45,000-$55,000 DOE

**Essential Duties and Responsibilities:**

+ Generates and delivers standard quotes and non-standard quotes. Supports drafting of first-time non-standard and special quotes.

+ Prepares customized ASRs for customers with routine/program testing needs.

+ Initiates CIFs, prepares response to customers including and engages TAM as deemed necessary and appropriate.

+ Responds to SNCs and CRCs to minimize sample on-hold time

+ Maintains SOX and Export compliance practices in the following areas:

+ customer setup

+ contract review of logged in job

+ PO/payment follow up

+ preparation of sales orders

+ perform credit card transaction.

+ Engages TAMs for new programs/opportunities to maximize closing rates.

+ Supports routine/standard technical inquiries and collaborates with TAMs for non-routine inquiries and requests.

+ Works closely with TAMs supporting preparation of forecast

+ Participates in customer engagement strategic discussions to ensure long term customer loyalty.

+ Maintains customer records by updating account information.

+ Follows up and coordinates customer issues to ensure resolution.

+ Receives and works with Sample Receiving Support to ensure on-time delivery of bottles, samplers, tubes, hazmat shippers and swabs order requests

+ Strengthens customer relations by engaging customers daily to build confidence and trust in our services.

+ Maintains accurate and updated customer information in LIMS, StarLIMS and works closely with finance for all customer updates in Traverse and SAP

+ Provides timely communication with customers if schedule changes to align on expectations.

+ Acts as liaison between TAMs, customers and lab personnel by maintaining thorough verbal and written communication.

**Knowledge, Skills and Abilities:**

+ Excellent interpersonal and communication skills;

+ Capable of managing multiple competing priorities

+ Adaptable to change

+ Ability to work effectively with people from diverse backgrounds and different learning styles

+ Comfortable working on multiple projects simultaneously

+ Effective in a fast-paced work environment

+ Strong attention to detail and follow-through skills

+ Proficiency with Excel, PowerPoint and other systems/software to perform job duties satisfactorily.

+ Able to complete assignments in a timely manner in adherence to deadlines and with sense of urgency while working independently

**Educational/Certification Requirement** **s:**

BS Degree in Chemistry or other related field OR equivalent directly related experience.

College or Associates Degree preferred

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **Science & Clinical?**

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the worlds most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goalsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-08-05 Expires: 2022-10-20

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Customer Solutions Specialist II

Kelly Services
Portland, OR 97240

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