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9 days old

Customer Success Expert

Kelly Services
Akron, NY 14001
**Job Description**


-Provide timely and accurate information to incoming customer order status and product knowledge request

-Process customer order/changes according to established department policies and procedures

-Provide timely feedback to the company regarding service failures or customer concerns

-Confer with customers via telephone, email, and chat to provide information about products or services, cancel orders, or obtain details of complaints

-Keep records of customer interactions, record details of inquiries or comments, as well as actions taken

-Collaborate with internal teams to ensure that customer expectations are exceeded

-Show composure, resilience, and flexibility as customer needs evolve and case volume changes

-Perform other related duties as assigned


**Requirements**


-High school diploma or equivalent

-Knowledge of Microsoft Word, Outlook and Excel

-Find creative problem solving fulfilling and challenging

-Self motivated and eager to learn

-Thrive in a dynamic and collaborative environment

-Adapt quickly to changing priorities and customer needs

-Have a clear, professional, and informative communication style


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-10 Expires: 2020-02-10

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Customer Success Expert

Kelly Services
Akron, NY 14001

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