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8 days old

Customer Support Analyst

Kelly Services
Malvern, PA 19355
**At Kelly** **** **Professional & Industrial, were passionate about helping you find a job that works for you. How about this one?** Were seeking a **Customer Support Analyst** to work at a global sustainable chemical manufacturer in The Woodlands, TX. With us, its all about finding the job thats just right.


**Why you should apply to be a** **Customer Support Analyst:**


+ Temp to hire

+ Competitive salary plus annual bonus


+ Very robust benefits package offered upon hire

+ Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/


**Whats a typical day as a** **Customer Support Analyst? Youll be responsible for:**


+ Overall management of customer orders in SAP

+ Ensures Customer POs are received with accurate information and are saved to the document retention area.

+ Responsible for researching invoice errors, identifying root cause, resolving root cause, and issuing corrected invoices as needed.

+ Assigns appropriate reason code in SAP for any invoice corrections.

+ Responsible for entry of credit and debit invoices to customers accounts due to errors or customer requests according to department processes and company policies

+ Interface with shipping clerks to ensure On Time delivery of barge, rail car, and truck shipments

+ Interface with the shipping clerks to allocate material as needed to distributor customers and communicate such action to all parties as appropriate.

+ Interface with the Customer Master/Business Process Analyst to ensure pricing is correctly applied to all orders.


**This job might be an outstanding fit if you possess the following:** _._


+ Degree in Business preferred or comparable work experience may be substituted (4-5 years)

+ 3+ years Customer Service and/or Sales Support experience

+ SAP experience preferred but not required

+ Knowledge of Order to Cash/Sales and Distribution processes a plus

+ Able to be On Call approximately 1 week per month (24/7 Support)

+ Excellent written and verbal communication skills and the ability to maintain confidentiality.

+ Ability to perform effectively in a self-directed work team; obtaining assistance when needed

+ Maintains a positive can do outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

+ Ability to organize, prioritize, and perform multiple tasks with minimal supervision

+ Able to maintain high volumes of requests with quick and accurate turnaround time

+ Effective interpersonal and communication skills verbal and written

+ Ability to multi-task

+ Detail oriented, professional attitude, reliable

+ Strong analytical, problem solving, and decision-making skills

+ Proficient with all Microsoft Office Software; Excel, Word and Outlook


**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Customer Support Analyst today!




**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-19 Expires: 2021-12-20

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Customer Support Analyst

Kelly Services
Malvern, PA 19355

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