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13 days old

Customer Support Executive

Kelly Services
Atlanta, GA 30309
**Whats next for you? This great job.** Finding a job that fits your lifestyle isnt always easy. Thats where Kelly Professional & Industrial comes in.


Were seeking a **Customer Support Executive** to work in a long term temporary opportunity. Were here to help you find something great that works for youso you wont miss a moment of what really matters in your life.


**Snapshot:**


+ Pay Rate - base at $57,00/annually with potential for more based on background and experience

+ Contract - one year with potential of conversion based on performance and company need

+ Work Location Remote; Candidates will be supporting an office working EST hours

+ Schedule Monday through Friday 9am to 5pm EST


**Description:**


+ Adhere to Customer Service Team's SLA's and KPI's.

+ Train and coach colleagues on the systems and associated processes

+ Contribute to projects and large change initiatives to improve operational efficiency, quality and consistency.

+ Support the Community Administrator and Customer Success in Customer Service-related queries, actions and escalations.

+ Participate and collaborate on internal and customer knowledge sharing and enablement sessions and content.

+ Respond to, investigate and resolve cases logged by 'advanced' customers via email and phone

+ Configure Sage People and Payroll platforms to solve customer cases

+ Manage the support queue and prioritize assigned cases accordingly

+ Build trusted customer relationships for customer success

+ Facilitate customer handovers to support


**Must have:**


+ Self-reliance and a desire to work in a time pressured, high energy, fast growing team.

+ The ability to work autonomously in challenging customer environments, taking ownership and accountability.

+ Proactive solution oriented problem-solving skills.

+ Exhibits the mindset/skillset to deliver excellent Customer Service with the understanding of Incident, Problem and Service Request management processes.

+ Advanced knowledge of the Sage People and Salesforce.com platform.

+ Advanced understanding of HR, Recruitment and Payroll related business processes

+ Excellent customer facing skills, comfortable engaging via phone and email, able to easily interpret requirements into functional specifications.

+ Strong written and verbal presentation skills

+ Patience and tenacity in handling customer demands

+ Experience in HR / payroll software and operations


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-10-04 Expires: 2021-11-04

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Customer Support Executive

Kelly Services
Atlanta, GA 30309

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