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9 days old

Customer Support Representativeâ?? Urbandale, Iowasentative II

Kelly Services
Urbandale, IA 50322
**Customer Service Representative - John Deere - Urbandale, IA**



Kelly Services is currently recruiting for multiple full-time Customer Service Representatives for our client, John Deere, one of the worlds leading equipment and manufacturing companies, at their location in Urbandale, Iowa.



**Pay rate:** $17.43/hour



**Schedule:** All candidates must be able to work and rotate between 1st and 2nd shift, work occasional holidays (except for Thanksgiving, Christmas, and New Years), as well as OT based on the needs of the business. Shifts include one weekend day (Sunday-Thursday or Tuesday-Saturday).



Training will be on 1st shift and last approximately two weeks.



**PRIMARY RESPONSIBILTIES & DUTIES:**




+ Provide front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention

+ Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the DTAC/CCMS system

+ Technicians also create and maintain support tools/solutions available online



**REQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:**




+ Skills in interpersonal communications, negotiation, and conflict resolution.

+ 6+ months experience with customer service / support experience.

+ High comfort level and experience with consumer software applications.

+ Strong computer and troubleshooting skills.

+ Ability to work off-shift hours and occasional holidays to support the business

+ Knowledge of agriculture customers is desired but not a requirement.

+ A High School Diploma or GED is required. Bachelor's degree in Agriculture, Business, or a similar discipline is preferred.



**Term of Assignment:**




+ December 2nd, 2019 through October 31st, 2020 with possibility of extension dependent upon performance and customer need.








**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-08 Expires: 2019-12-16

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Customer Support Representativeâ?? Urbandale, Iowasentative II

Kelly Services
Urbandale, IA 50322

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