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Customer Support Representative

Kelly Services

Addison, TX
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Support Representative

Jobid US5717TS_24651708

Location: Addison, TX, 75001, USA

Description **Job Description**

Customer Service Representative/Auto Technician

Positions: 8

Pay Rate Range: $15.00-$18.26

Address: 4550 Excel Parkway, Suite 400, Addison, TX 75001

Training: 4-5 weeks

Schedule: 9:00a-6:00p for most, 10:00a-7:00p also available but mainly 9-6

Start Date: ASAP

*Temp-to-perm after 90 days

*Bilingual in English and Spanish preferred but will accept all English-speaking only candidates

Candidates must have auto experience to be considered. Service adviser is great but is secondary to the auto repair/mechanical experience.


This job is responsible for determining covered failures by reviewing vehicle service agreements, determining the need for inspection, interpreting policy coverage, and researching all facts, for multiple product lines; including but not limited to automobiles, recreational vehicles and power sports. This position requires direct interaction with customers and repair facilities with occasional contact directly with the client.

Employee should:

Ensure that all customer/client requests are responded to in a timely manner, and meaningful solutions are proposed and implemented.

Adjust and document all claims within departmental standards and in accordance to applicable laws and policy provisions to ensure compliance with all Department of Insurance Regulations.

Process claims with accuracy to confirm coverage by reviewing all available tools including contract and web based applications to resolve complex issues and refer any issues as necessary to senior level adjusters or supervisor.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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