28 days old

Customer Support Representative

Kelly Services
Auburn Hills, MI 48326
At Kelly Professional & Industrial, were passionate about helping you find a job that works for you. How about this one? Were seeking an **Customer Support Representative** to work a temporary contact position at a fortune 500 petro-chemical client in **Auburn Hills, MI.** With us, its all about finding the job thats just right.

**Why you should apply to be a Customer Support Rep (CSR):**

+ Mon Fri ; 8am 5pm

+ Hybrid Role - Must be local to Auburn Hills, MI working in the office 50% of work week

+ Payrate dep on experience

**Whats a typical day as a CSR supporting the Automotive Adhesives & Fluids business? Youll be:**

+ Interfacing with customers and multiple business & functional partners to deliver exceptional service to customers and profitability to the clients Automotive Adhesives & Fluids business.

+ By building successful relationships, they pull together and align multiple internal resources and capabilities, toward the goal of zero defect customer satisfaction.

+ Managing the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives at the correct time, with the correct product, with the correct equipment and correct paperwork to the customer.

+ In the event of a service failure, the CSR initiates the corrective action for resolution of the failure, and takes the lead position in resolution for the customer.

+ The CSR will have three distinct areas of responsibility:

1. Owning account execution activities (described above) as a dedicated CSR for a collection of small to medium size customers. (This area of responsibility places a heavy emphasis on SAP proficiency, attention to detail and clear communication skills via email and phone.

2. Monitoring a sample request inbox and executing sample order entry into SAP for internal and external sample material requests across multiple business portfolios and value centers with DuPont AA&F. This area of responsibility will additionally require problem solving skills and to initiative to own a process through completion.

3. Supporting the greater Customer Service team by performing leveraged tasks as needed. Potentially includes but not limited to MDG tool support, daily reporting, return order entry, document retrieval, shipment tracking, customer portal interaction, project support, vacation coverage etc.

**This job might be an outstanding fit if you have:**

+ Associates degree or higher required, bachelor's preferred.

+ SAP experience required.

+ Related experience with customer/client support via email and phone needed

+ Understanding of what it takes to go above and beyond the daily calls from customers; to build customer loyalty and confidence.

**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a **Customer Support Rep** today!

\#P1 #CB

**Get a complete career fit with Kelly** **** **.**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.


Posted: 2022-09-09 Expires: 2022-10-27

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Customer Support Representative

Kelly Services
Auburn Hills, MI 48326

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