JobWatch

22 days old

Customer Support Representative

Kelly Services
Austin, TX 78703
**Your next good thing is right here** . At Kelly Professional & Industrial, were all about helping you discover whats next in your career. And we just so happen to be seeking a Customer Support Representative to work for a client in Austin, Tx. If this sounds like the right fit for you, read on and apply!


Shift: 8AM-5PM (CST)


Pay Rate: $20.00


**Position Overview:**


The Customer Support Representative provides world class service to our physicians, nurses, administrative personnel, and field sales representatives regarding questions related to company websites. Receive calls including, but not limited to minor troubleshooting, site navigation, and account migration to brand portal and eCommerce sites. The company portal provides single sign-on access to our brand loyalty programs, ongoing education, as well as our online ordering/bill pay site. Responsible to provision doctors and their staff to be able to use the portal in whatever capacity they choose. Representatives assist our field reps with onboarding and registration to our eCommerce platform. This platform serves as the engine in which allows physicians patients to order product through a physicians website. Also provide on-going help for any eCommerce-related question or issue that may arise for our physicians and their staff. Representatives act as the liaison between the customer and our IT teams. Representative must possess the ability to proactively highlight the benefits of each program and optimize the benefits available to the customer regarding all applicable sites.



**Main Areas of Responsibilities** :


Responsible to provision doctors and their staff to be able to use the brand portal directly.

Representatives assist our field reps with onboarding and registration to our eCommerce platform.

Provide on-going help for any eCommerce-related question or issues that may arise for our physicians and their staff

Representatives act as the liaison between the customer and our IT teams.

Representatives must possess the ability to proactively highlight the benefits of each program and optimize the benefits available to the customer regarding all applicable sites.



**Requirements**



**The following listed requirements need to be met at a minimum level to be considered for the job:**


Demonstrate the ability and skill to meet and maintain all goals

Experience working with Microsoft Office Suite

Attention to detail

Adapt to changing processes

Multi-tasking/organizational skills


**Preferred Skills/Qualification**

**The below skills are attributes that may not be mandatory, but are desired in the ideal candidate:**


SAP

Medical Device or Pharmaceutical Strongly preferred

Associates/Bachelors Degree



**Education:**


High School diploma


**What happens next?**


Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Customer Support Representative today!


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-15 Expires: 2021-12-16

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Customer Support Representative

Kelly Services
Austin, TX 78703

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