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8 days old

Customer Support Representative

Kelly Services
Austin, TX 78703
**Your next good thing is right here** . At Kelly Professional & Industrial, were all about helping you discover whats next in your career. And we just so happen to be seeking a Customer Support Representative to work for a client in Austin, Tx. If this sounds like the right fit for you, read on and apply!


**Shift: MON-FRI 8AM-5PM (CST)**


**Pay Rate: $20.00**


**Hybrid/ Remote Options**


**Contract Term- 6 months**


**Job** **Description** **:**


As a Customer Service Representative you are the first line representative responsible for handling outbound communication and inquiries to complete missing information for a customer order. You will responsible for resolution of issues that may prevent customer payment due to incomplete information and foster the growth of a strong customer base through creating positive interactions.


**Responsibilities:**


Handle a high volume of issues (300-350 per month). Product orders without valid POs, unintentional duplicate orders, missing serial numbers, incorrect invoice submission, and EDI failures.

Service as Subject Matter Expert, assisting team and customers with complex questions or circumstances.

New Hire training assistance during the support/transition period.

Process Improvement for existing and new processes. Develop team communications for these changes.

Maintain confidentiality. Maintains proprietary corporate information, specifications of products, product information, customer information, and personal performance.

Build bridges. Partner with hospital customers, all departments, sales representative and to provide exceptional customer experience within designated Service Levels to complete all information for customer payment.

Provide white glove customer service. Provide our customers with a seamless, positive experience no matter the need. Resolves issues and answers questions with the highest degree of quality and accuracy.

Conduct reporting. Utilizing reports to monitor, track, and ensure completion of work.



**Preferred Skills/Qualifications:**


+ At least 2-3 years of customer service experience

+ Experience working with MS Office. SAP or ERP experience preferred.

+ Attention to detail and the ability to multitask

+ Continuous improvement experience preferred

+ Medical Device or Pharmaceutical experience preferred.


**Education:**


High School diploma


**What happens next?**


Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Customer Support Representative today!


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-19 Expires: 2021-12-20

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Customer Support Representative

Kelly Services
Austin, TX 78703

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