17 days old

Customer Support Representative

Kelly Services
Beaverton, OR 97075
**Kelly in partnership with a growing customer of ours in the mortgage industry, is seeking customer service representatives for a direct hire opportunity in the Beaverton, OR area.**

+ Job will be remote for the first 3-6 months

+ Direct hire

+ able to work Monday - Friday between 7 AM - 7 PM

+ able to commute to Beaverton OR

**Job Description:**

The Customer Success Agent is responsible for:

+ Assisting our clients customers in the servicing of their mortgage.

+ This may include helping in a call center capacity in one of the following functions:

+ customer service

+ collections, or loss mitigation.

**Essential Responsibilities** :

+ Answers inbound and make outbound calls and work calls from the Message Center

+ respond to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.

+ Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.

+ Maintains confidentiality of customers non-public information.

+ Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.

+ Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.

+ Provides written and verbal responses to customer inquiries as needed.

+ Additional job duties as assigned.

+ Able to demonstrate a willingness to learn Computer proficiency is essential

+ Able to adhere to schedules, multitask and meet deadlines

+ Demonstrate good listening skills, strong customer service skills Professional communication skills both verbal and written

+ Able to work in a fast-paced team environment

**Qualifications** :

+ High School diploma or GED is required.

+ 6 months to one-year customer service-related experience required.

+ Previous mortgage call center experience a plus.

+ Solid work history and tenure minimal gaps provide explanations Bi-lingua


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-10-08 Expires: 2021-11-08

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Customer Support Representative

Kelly Services
Beaverton, OR 97075

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