1+ months

Customer Support Representative

Kelly Services
Fargo, ND 58103
Kelly Services is seeking experienced **30 Customer Service Reps** for our global banking client in Fargo, North Dakota. These are Monday-Friday 7:30am to 4pm shifts (candidates must be available to work between this time frame) paying **$14.92/hr.** to start. Temp and temp to hire positions available. Perks including benefit options such as Medical, Dental, Vision insurances in the first 30 days!

**_Positions will train on site for 7-8 weeks and the role will be on-site._**

**Responsibilities include:**

+ Customer Service agents help customers via telephone to provide information about accounts and services.

+ Accurately and concisely document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

+ Resolve customers' service issues by performing activities such as registering and activating cards, linking accounts, transferring funds, etc.

+ Check to ensure that appropriate changes were made to resolve customers' problems.

+ Contact customers to respond to inquiries regarding accounts.

+ Help solve customer issues by properly escalating to designated departments for further investigation.

+ De-escalate cardholders and issues through solid troubleshooting, problem solving, customer service skills and follow-up. Follow proper escalation processes.

+ Follow established call center processes utilizing knowledge base tool.

+ Obtain and examine all relevant information to resolve customer service questions and to determine possible causes.

+ Educate cardholders on usage; promote new or additional products and services

. This position is multi-faceted and requires a high level of accuracy and attention to detail.

**Basic Qualifications:**

- At least one year of recent customer service experience in a banking, call center or office environment

- High school diploma or equivalent

- Strong verbal and written communication skills

- Ability to identify and resolve/escalate complex problems with minimal guidance

- Strong problem-solving and decision-making skills

- Proficient computer skills, especially Microsoft Office applications

- Bilingiual in English and Spanish is a plus.

**Kelly Temporary Employee Perks:**

Kelly-sponsored Affordable Care Act health care coverage available for eligible employees

Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchaseand the coverage is portable*

Service bonus plan

Holiday pay plan

Weekly electronic pay options

Free online training campus available

Exclusive online employee community

Employee assistance program (EAP) available at no cost

Corporate discounts

Transportation spending accounts

***Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.**

**Important information:** This position is recruited for by a National Kelly Services Recruiter, not your local Kelly branch. To be considered for this position, you must use the submit now button below to submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position ( **Bryan Jones,** ) however your resume must be received via the submit now button included within.

**We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide:** at **.**

**_Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world._**

**Kelly Services is an Equal Opportunity Employer.**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-08-19 Expires: 2020-10-22

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Customer Support Representative

Kelly Services
Fargo, ND 58103

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