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22 days old

Customer Support Representative I

Kelly Services
Asheville, NC 28815
Kelly Services is now hiring for Customer Care Representative in Asheville, NC



Working Hours: 8:30-5:30pm Monday - Friday

(Train for 2 week onsite, then position would move to remote working)



17 an hour


The Customer Care representative interacts with customers via phone, email, or fax to answer questions, resolve issues, and maintain customer loyalty and satisfaction. It is a primarily phone- and computer-based role interacting with healthcare practitioners, their office staff, and patients about all aspects of the customers experience using a variety of software tools.



Essential Duties and Responsibilities:

Create positive customer experiences by:

-Treating customers with friendly, authentic, compassionate professionalism

-Using strong interpersonal skills to identify customer needs, solve problems, and generate satisfaction

-Providing accurate information and proactive education

-Advocating on customers behalf whenever appropriate

-Communicating clearly, concisely, and confidently through various media (phone, email, etc.)

-Contributing to a team culture of swift responses to customer needs

-Keeping your commitments to customers and colleagues

-Collaborating with team members as needed, including documentation where appropriate/required

-Treat all co-workers with the same friendly professionalism as we treat our customers.

-Advocate for changes to policy, procedure, and practice at all levels of the department on behalf of customers.

-Know, understand, and follow all department and corporate policies and all applicable laws and regulations.

-Maintain proficiency in at least one primary department discipline (Billing, General Inquiries, Collections, etc.)



Requirements:

Education & Experience: Customer Care Representatives should have experience in healthcare service, billing, or a contact center environment is preferred but not required. This role requires a strong grasp of professional English. A successful Customer Care Representative welcomes and incorporates constructive coaching and seeks to develop their skills and abilities.



Technical: Customer Care Representatives use computers and phones to do their work so they must be comfortable using a variety of computer applications quickly and correctly. Proficiency with the Windows operating system environment and fundamental computer terms, concepts, and skills are required. Proficiency or certification in Microsoft Office applications is strongly preferred, with particular emphasis on Outlook. Ability to type 40 wpm with 97% accuracy is required, and strong note-taking and organizational skills preferred.



Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer Care Representatives are regularly required to sit; use hands to handle or type; reach with hands and arms; talk; and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.



Skills Preferred:

Microsoft Office

Some Knowledge

Data Entry

Some Knowledge

Call Center

Some Knowledge

Customer Service

Advanced

Behaviors

Preferred

Loyal: Shows firm and constant support to a cause

Enthusiastic: Shows intense and eager enjoyment and interest

Thought Provoking: Capable of making others think deeply on a subject

Team Player: Works well as a member of a group

Dedicated: Devoted to a task or purpose with loyalty or integrity




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-11-04 Expires: 2020-12-05

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Customer Support Representative I

Kelly Services
Asheville, NC 28815

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