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1+ months

Customer Support Representative I

Kelly Services
Cincinnati, OH 45217
One of our clients, a top international bank, is currently seeking **Customer Service Representatives** for temporary contract positions with the possibility of an ongoing extension, These positions are located in **Cincinnati, OH and you must be able to work at this location.**



By working for our client, you will be exposed to a large global company (listed on the NYSE), work for one of the most financially stable financial institutions within the U.S., work in a fast paced corporate environment and be an integral part to the Financial Services Team.



**SHIFT M-F, 8 hour shifts, the location operates 7 am to 7 pm local time**



**JOB DESCRIPTION:**




+ Help customers via telephone to provide information about accounts and services.

+ Accurately and concisely document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

+ Resolve customers' service issues by performing activities such as registering and activating cards, linking accounts, transferring funds, etc.

+ Check to ensure that appropriate changes were made to resolve customers' problems.

+ Contact customers to respond to inquiries regarding accounts.

+ Help solve customer issues by properly escalating to designated departments for further investigation.

+ Follow established call center processes utilizing knowledge base tool.

+ Obtain and examine all relevant information to resolve customer service questions and to determine possible causes.

+ Educate customers on usage; promote new or additional products and services.



**QUALIFICATIONS:**




+ 1 year minimum - call center customer service experience.

+ Bilingual English and Spanish is a plus.

+ Must have excellent communication skills

+ HS Diploma or GED

+ Great attention to detail

+ Ability to quickly gain knowledge of all assigned products

+ Ability to solve problems rapidly

+ Basic computer proficiency to include data entry, word processing (Word) and email (Outlook).

+ Basic math skills including additions and subtraction; understanding of accounting principles of credits and debits; the ability to clearly communicate quantities and balances.

+ Ability to consistently provide friendly, helpful and enthusiastic service.



**In addition to working with the worlds most recognized and trusted name in staffing, Kelly employees can expect:**




+ Competitive pay

+ Paid holidays

+ Year-end bonus program

+ Recognition and incentive programs

+ Access to continuing education via the Kelly Learning Center



****Important information** : This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, please use the SUBMIT RESUME button below to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position **(parisjm@kellyservices.com).** Your resume must be received via the **SUBMIT RESUME** button included within**




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-08-17 Expires: 2020-10-17

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Customer Support Representative I

Kelly Services
Cincinnati, OH 45217

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