1+ months

Customer Support Representative I

Kelly Services
Coeur D'Alene, ID 83814
**Kelly Services is looking for multiple onsite openings for Customer Support Representative I for one of their customers in Couer DAlene, ID.**

**Kelly is a full-service workforce solutions provider to 98% of the Fortune 100 companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.**

**Job Title:** **Customer Support Representative I**

**Shift:** **Monday - Friday 8:30AM-5PM (PST)**

**Contract:** **09/08/2020 to 01/08/2021; Possibly of extension**

**Pay Rate:** **$14.92 hourly**

**Location:** **onsite** **-** **Couer DAlene, ID**

**Openings:** **30**

**Job Summary:**

**Provide cardholder support and customer service for pre-paid card products.**

**Working in a high volume inbound telephone call center on behalf of US Bank client programs, you will respond to cardholder requests for account service and support.**

**You will provide outstanding service to cardholders over the phone by accessing cardholder accounts, implementing requested changes to existing accounts and performing account maintenance activities, interpreting and communicating account activity and transactions, trouble shooting and problem solving, and other similar duties as assigned.**

**Job Responsibilities:**

**Customer Service agents help customers via telephone to provide information about accounts and services.**

**Accurately and concisely document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.**

**Resolve customers' service issues by performing activities such as registering and activating cards, linking accounts, transferring funds, etc.**

**Check to ensure that appropriate changes were made to resolve customers' problems.**

**Contact customers to respond to inquiries regarding accounts.**

**Help solve customer issues by properly escalating to designated departments for further investigation.**

**De-escalate cardholders and issues through solid troubleshooting, problem solving, customer service skills and follow-up. Follow proper escalation processes.**

**Follow established call center processes utilizing knowledge base tool.**

**Obtain and examine all relevant information to resolve customer service questions and to determine possible causes.**

**Educate cardholders on usage; promote new or additional products and services.**

**Required Skills** **:**

**Understanding written sentences and paragraphs in work related documents.**

**Speaking to others to and conveying information efficiently and effectively.**

**Active listening skills by providing full attention to what customers are saying.**

**Ability to understand the points being made, asking questions as appropriate and interpreting information.**

**Analyzing information and evaluating results to choose the best solution and solve problems.**

**Basic math skills including additions and subtraction; understanding of accounting principles of credits and debits; the ability to clearly communicate quantities and balances.**

**Ability to consistently provide friendly, helpful and enthusiastic service.**


**Basic computer proficiency to include data entry, word processing (Word) and email (Outlook).**

**1 year minimum - call center customer service experience.**

**Bilingual English and Spanish is a plus.**

**Kelly Temporary Employee Perks:**

**Kelly-sponsored Affordable Care Act health care coverage available for eligible employees**

**Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchaseand the coverage is portable (offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services)**

**Service Bonus Plan**

**Holiday Pay Plan**

**Weekly electronic pay options**

**Free online training campus available**

**Exclusive online employee community**

**Employee assistance program (EAP) available at no cost**

**Corporate discounts**

**Transportation spending accounts**

**This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must submit your resumes. If you have questions about the position, you may contact Cassandra at , however your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-08-17 Expires: 2020-09-28

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Customer Support Representative I

Kelly Services
Coeur D'Alene, ID 83814

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