14 days old

Customer Support Representative I

Kelly Services
Duluth, GA 30096
**Customer Care Specialist**

**_THIS POSITION IS LOOKING TO START DEC 16TH! Interviews will be the 1st and 2nd week of November!_**

Kelly Services is currently seeking an **Customer Care Specialist** with one of our top clients in Duluth, GA. As a **Customer Care Specialist,** you will provide exceptional communication, customer service, filing, and must have the ability to meet deadlines and adhere to quality standards. Our clients fast-paced, high volume, team-oriented environment is the perfect place to start your career.

The role of a **Customer Care Specialist** is a key position within _us_ because you are the voice of our organization and clients. You are highly valued as our customers primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

**Why You Should Consider This Role:**

You love helping and connecting with people

Youre a problem solver who likes to think on their feet and enjoys a challenge

You thrive in a fast paced, changing environment

You believe the details are important and actively listen for them

You go above and beyond because you want to, not because you have to

**The Details:**

Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.

This role requires listening to our customers concerns and showing empathy while resolving their issue.

Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.

You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

**The Ideal Candidate Will Have:**

Strong attention to detail

Love talking to people and ability to WOW customers on every call

Excellent verbal, written, and listening skills

Relentless drive to own the customers problem and resolve it

Ability to adapt well to change

Ability to work well in a fast paced work environment

Ability to think outside of the box to resolve problems

Ability to multi-task using technology, including call handling, loan level review and call documentation

Minimum high school diploma or GED, and 1 year work experience required

College degree with 0-1 year work experience, preferred

**If you are interested in this position please include a copy of your resume and email me at**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-28 Expires: 2019-11-28

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Customer Support Representative I

Kelly Services
Duluth, GA 30096

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