21 days old

Customer Support Representative I

Kelly Services
Eagan, MN 55121
Job Title: Medication Therapy Management Patient Scheduler

Desired Start Date: 11/16/20

Shift: Monday - Friday, 8 AM to 4:30 PM

Work Location: Remote

Job Description:

+ This role works to call seniors and schedule telephone-based medication reviews with our Medication Therapy Management pharmacists.

+ This position will receive targeted member lists, perform outreach to those members with the intent of scheduling an appointment with the MTM pharmacist, and will use a software platform to document all required data elements to assist in the documentation of the care provided by the MTM pharmacist.

+ This role requires approximately 75% of the time to be spent on the phone calling members.

A Day in the Life:

+ Review clinical data files to perform outreach to targeted members.

+ Participate in training sessions, specific to software platform.

+ Enter data elements into software platform.

+ Research updated contact information for members.

+ Check completed work for errors.

+ Communicate with partner teams to coordinate data entry audits and required regulatory reporting.

+ Support MTM pharmacist in completing documentation of MTM services and delivery of patient and provider reports.

Required Skills and Experiences:

+ High School diploma from an accredited school or equivalent GED.

+ 0 to 2 years of experience in a health care related setting.

+ 1 year experience working with members/clients/patients on the phone.

+ Proficient experience using computer applications.

+ Outstanding customer service skills.

+ Organized and efficient in completing tasks and meeting timelines.

+ Communicates well with multidisciplinary team.

+ Contributes to process improvements by suggestions for continuous improvement of departmental procedures.

+ Completes special projects as assigned.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-11-11 Expires: 2020-12-12

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Customer Support Representative I

Kelly Services
Eagan, MN 55121

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