22 days old

Customer Support Representative I

Kelly Services
Haverhill, MA 01830
Kelly Services, industry leader in workforce solutions, has an exciting temporary to hire opportunity for a logistics customer support representative in Haverhill MA! Our client is a leading corporation that has an immediate need for a business professional that will assist with day to day operations.

Customer Support Representative- Haverhill MA

Pay Rate: $19/hr

Hours: 6am-2pm Monday-Friday

Summary The main function of a logistics customer support representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.


+ Maintain high quality customer service delivery.

+ Provide excellent customer service to high level clients

+ Interact with Customers, as needed, to handle product fulfillment, order changes, and other issues as they arise via phone, and e-mail.

+ Enter customer information in system and keep information on file

+ Work with pharmacy staff, sales and customers when production issues occur to communicate any impact to the customer.

+ Ensure all customers are notified of production issues that results in any variation to their normal delivery needs and expectations.

+ Work with the customers and pharmacy staff to ensure all customer concerns are addressed promptly and effectively.

+ Maintain accurate data to track customers requests, reported issues and complaints, etc. and organize and report to Regional Director, OPS.

+ Directly responsible for interactions with key customers.

+ Respond to stressful situations and emergencies in a calm, professional manner while maintaining the Company Culture standards.

+ Maintain open communication with all departments of the site team and customers.

+ order processing / tracking

+ logistics / warehouse

+ resolving customer inquiries or shipping issues

+ strong professional written and verbal communication

+ experience with Salesforce or CRM systems.

+ All other duties as assigned


Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Ability to work independently and manage ones time.

Ability to accurately document and record customer/client information.

Previous experience with computer applications, such as MS Outlook or data entry software.

Associates degree preferred but will except High school diploma

2-3 years customer service related experience required.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-11-04 Expires: 2020-12-05

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Customer Support Representative I

Kelly Services
Haverhill, MA 01830

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