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Customer Support Representative I

Kelly Services

Irving, TX
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Support Representative I

Jobid US41ALNN_BH1413773

Location: Irving, TX, 75062, USA

Description Kelly Services in partnership with **Nissan** is currently seeking dynamic individuals to fill immediate high level **Customer Service/Client Relations Representatives** at the automotive services financing arm in **Irving, TX.**

**Position:** Customer Service Representative

**Department** Nissan Motor Acceptance Corporation (NMAC)

**Location:** Irving, TX

**Pay Rate:** $13.50/hour

**Shift Hours:** Monday – Friday (8 hour shifts between 7am-7pm)

**Assignment:** Long Term Contract (Potential Temp to Hire)

**Job Duties & Responsibilities:**

+ Responding to inbound calls from Nissan/Infiniti customers and dealers
+ Responds and resolves customer or dealer issues independently, without call escalation per NMAC policies and procedures
+ Submits requests from customers for fulfillment, to appropriate departments in a timely manner
+ Assists dealers and Field Sales Staff with issues regarding customer accounts
+ Updates account information and documents all information gained
+ Utilizes the Consumer Communications system for reference and Outlook for organizational purposes and document routing
+ Assists in side-by-side training of new employees
+ May include some telephone and/or mail including electronic interaction
**Minimum Qualifications:**

+ Bilingual English/Spanish strongly preferred
+ High School Diploma or GED
+ A minimum of two years of Customer Service / Customer Interaction experience
+ Successfully resolving customer complaints general inquiries, vehicle questions, warranty policies, lease information and much more
+ Must be able to maintain a professional composure at all times on the phone with customers
+ Must be able to multitask including; documentation of customer inquiries/concerns received from customer correspondence, inbound calls
+ Professional phone etiquette and the ability to work independently, highly punctual, well organized and a strong attention to detail preferred
+ Intermediate level working knowledge of MS Office (Word, Excel, Outlook), other PC applications, or mainframe applications, etc. to produce non-standard, creative products
**Why Kelly, Why Nissan?**

+ Competitive Wages starting at $13.50 per hour, with opportunities for increases
+ Weekly pay via electronic deposit or pay card
+ Enhanced benefit package for Kelly Employees at Nissan, including medical coverage, holiday pay and paid time off
+ Temporary to hire opportunities, with excellent growth potential
+ Join our team by **applying today** for immediate consideration!
As the local offices of Kelly Services do not represent the above position, please apply on-line for immediate consideration. For questions regarding this position or for immediate consideration please email your resume to Nathan Noble at

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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