JobWatch

1+ months

Customer Support Representative I

Kelly Services
Mason, OH 45040
Kelly Services is currently seeking a full time **Customer Service Representative** for one of our top clients in Mason, OH!





**Schedule:** M-F 9a-6p



**Pay:** $15.50





**GENERAL FUNCTION**



The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.





**MAJOR DUTIES AND RESPONSIBILITIES**




+ Assists customers telephonically and non-telephonically with service and support issues.

+ Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.

+ Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.

+ Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations

+ Uses courteous and professional language.

+ Works effectively in a team environment.

+ Creates a win-win resolution to problems.





**BASIC QUALIFICATIONS**




+ High School or equivalent

+ Ability to produce quality and professional written correspondence with customers

+ Ability to demonstrate and perform basic math

+ Customer service orientation

+ Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers

+ Commitment to providing resolution to customer issues on the first contact

+ Strong English comprehension and a good command of grammar




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-02-10 Expires: 2020-04-11

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Customer Support Representative I

Kelly Services
Mason, OH 45040

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