21 days old

Customer Support Representative I

Kelly Services
Norton Shores, MI 49444
**Kelly Services is hiring a Customer Service Support Representative for a global aircraft manufacturing company in Muskegon, MI.**

Schedule: 2nd shift (4:00-12:30 AM)

Pay rate: $16.50/hr.

Duration: Long-Term contract assignment open ended (including benefits)

Job Title: Customer Support Representative

The Frontline Customer Service Team manages the customer experience. Tasks include: customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting is required to monitor the health of the business. As a CSR your responsibilities include:

Working within a group inbox to provide timely responses to customer orders, RFQs and all other inquiries.

Prioritizing customer response by level of urgency.

Professional communication with customers via phone and email.

Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required.

Checking inventory daily for incoming repair parts and owed cores from customers.

Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.

Researching additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.

Customer Core Management enter repair management orders, track, monitor, and send repair status updates, issue repair quotes and facilitate the return of customers part to the customer or provide an exchange unit.

Order tracking from dock to end customer.

Order entry processing from entry of order to delivery of part.

Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.

Any additional tasks assigned to you by KellyOCG management.


- Good organizational skills.

- Good verbal and written communication skills.

- Must be able to prioritize and make quick decisions.

- Ability to work under deadlines in a fast-paced work environment.

- Strong customer service background in an industry that moves parts.

- Computer literacy required in Microsoft Office Products such as Word and Outlook

- Strong Microsoft Excel background required.

- Some logistics experience preferred.

- Some inventory management preferred.

- High school diploma is required, A Bachelors Degree is preferred.


All employees have a duty to care for their safety and for the safety of others whom may be affected by their acts or omissions at work. Therefore it is the duty of every employee to:

Respect and apply safety rules and procedures at all times

Use personal protective equipment (PPE) and safety devices as required

Promote industrial hygiene and safety matters

Report incidents and damages to management whether injuries are involved or not

Participate in incident investigation

Report hazards to management

Ensure a high standard of housekeeping in the work area

Be a safety role-model to all employees

Make suggestions to improve safety at the workplace

Actively participate in department safety committee if required

**Why Kelly** **** **?**

Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity, and professionalism. Whether you seek the variety and flexibility of working on short-term project engagements or prefer contract-to-hire or direct-hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-28 Expires: 2019-11-28

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Customer Support Representative I

Kelly Services
Norton Shores, MI 49444

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