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Customer Support Representative I

Kelly Services

Piscataway, NJ
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Support Representative I

Jobid US411ENC_BH1434061

Location: Piscataway, NJ, 08854, USA

Description **KELLY SERVICES is NOW HIRING for a Customer Support Rep in Piscataway, NJ**

**1 year contract**

**$17 per hour**

This role has direct interaction with our external customers and internal customers on a daily basis. All interactions with our customers are to be handled in a professional, helpful and timely fashion to ensure the highest level of customer satisfaction and ensuring attention to compliance requirements. Daily activities include:

+ Creates, enters and manages customer orders (via phone/fax or e-channels) from internal and/or external customers.
+ Responsible for front-line inquiry/service complaint management
+ Reviews order error and order hold reports and takes action based on need as instructed by SOP.
+ Conducts recall activities as appropriate.
+ Updates customer information in order management system as appropriate
+ Adheres to quality controls process and service quality guidelines.
+ Think and communicates cross-functionally to investigate, research and resolve all exceptions and adjustments promptly and accurately including any necessary coordination with other HCS departments and all required customer follow-up.

+ Minimum of high school degree is required. Associate or Bachelor degree is preferred.
+ Minimum of 2-3 years of experience is required, preferably in a fast-paced, complex Customer Service environment; i.e., Accounts Receivable and/or Collections.
**Kelly Temporary Employee Perks:**

+ Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable*
+ Service bonus plan
+ Holiday pay plan
+ Weekly electronic pay options
+ Free online training campus available
+ Exclusive online employee community
+ Corporate discounts
**Apply Now!**

This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position (Nichole Coen / ); however your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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