JobWatch

29 days old

Customer Support Representative I

Kelly Services
Urbandale, IA 50322
Ready to get back to work, safely? Nows the time to join the Kelly Professional & Industrial team as a CUSTOMER SERVICE REPRESENTATIVE I at a premier, cutting-edge, global industrial manufacturer client in URBANDALE, IA. And a clean, safe work environment is just the beginning.


Whats a typical day as a CUSTOMER SERVICE REPRESENTATIVE I? Youll be:


+ The Enterprise Contact Center team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.

+ Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.

+ Common calls & emails include: General product questions, availability, compatibility Ag, Residential and Commercial, & golf product issues/complaints

+ Warranty registration, and extended warranty coverage

+ Out of warranty assistance

+ Parts & publications lookups

+ Loyalty Rewards programs


REQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Skills in interpersonal communications, negotiation, and conflict resolution. * 6+ months experience with customer service / support experience. * High comfort level and experience with consumer software applications. * Strong computer and troubleshooting skills. * Ability to work support hours and occasional holidays to support the business.


**PAY RATE: $18/ hour**


**SHIFTS: 1st** Support hours fall between the hours of 7am 6pm, Monday - Friday.


**What happens next:**


**Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover whats next in your career is what were all about, so lets get to work. Apply today!**


**Please note - these positions are being recruited for by a virtual Kelly recruiter, not your local branch office. You can apply directly to this posting (PLEASE INCLUDE AN UPDATED RESUME). Please include the title of the job and its location in your email.**


**\#LSIM2021 #TJP2021 #TJP2021_PNI**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-27 Expires: 2022-06-30

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Customer Support Representative I

Kelly Services
Urbandale, IA 50322

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