23 days old

Customer Support Representative II

Kelly Services
Auburn, CA 95603
**Direct Hire Opportunity - Customer Service Associate in Auburn, Ca**

Schedule: Hybrid M-f 8-5 ($17-$26/Hour)

Industry: Biotech


Ensure that the Sales Order process runs efficiently for the organization in Auburn. Additionally, you will be a point of contact for both customers and sales representatives regarding all of their account-related questions and concerns.

**Daily Duties:**

+ Answer daily customer correspondence via various channels, including telephone and email. Re-direct received correspondence to others as necessary.

+ Assist customers daily with the full order cycle, from order entry into the ERP system to fulfilment.

+ Provide order assistance and product information, including pricing and availability.

+ Interact and work closely with other team members or departments, locally and globally, to coordinate the movement of products and shipments.

+ Identify and communicate customer voices that impact our ability to deliver an enhanced customer experience.

+ Process orders for frozen products and research non equipment.

+ Process credit card orders to authorize funds in either US or Canadian currency.

+ Retrieve and process orders received via customer specific sites or other portals.

+ Manage order related freight carrier exception notifications.

+ Receive general purchase orders and review for accuracy and completeness. Identify discrepancies and resolve or escalate issue as needed and update sales order notes.

+ Review and accurately apply freight, sales tax, Inco Terms, discounts, lead time, and adjusts inventory locations.

+ Confirm and provide order and back order confirmations.

+ Generate and review various Open Order Reports daily. Research and follow up daily on orders held within ERP/SAP for sample and regular orders.

+ Handle W-9 requests

+ Maintain updated knowledge of company processes, products and services to provide adequate information to customers.


+ Associates Degree or a degree in progress and 0-2 years experience in a customer service environment, processing orders and maintaining accounts; or equivalent combination of education and experience.

+ Outstanding customer service skills and communicate well with external and internal partners

+ Proficient in the MS Office programs and have excellent typing accuracy and basic accounting understanding.

+ Experience working with an ERP system (SAP/CRM preferred).

+ Please note that this position may require vaccination against COVID-19, unless individual is entitled to reasonable accommodation under applicable law.

**For Consideration:** send most current resume to ****

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-02 Expires: 2022-06-02

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Customer Support Representative II

Kelly Services
Auburn, CA 95603

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