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14 days old

Customer Support Representative II

Kelly Services
Rogers, AR 72758
Kelly is seeking a motived Customer Service Rep for an immediate opening. Apply today!



**General**




+ Prioritize department goals and objectives in all daily tasks

+ Ensure customer satisfaction by taking orders by phone, answering questions related to Customer orders, purchase orders, tracking information, and other courteous care customary to Customer Service-related inquiries

+ Maintain mutually beneficial relationships with service providers, customers, and inter-department personnel

+ Special Assignments as needed



**Mart Cart and Spray Master Technologies Customer Service Order Entry**




+ Process domestic and international orders in CSI and complete paperwork, as needed, for MC and SMT Customer Service

+ Communicate with Production and appropriate shipping departments to coordinate ship dates, as needed.

+ Send credit applications to new customers and coordinate with Accounting on setting up new accounts and terms or credit issues.

+ Obtain freight/parcel quotes when requested by customers, or for credit card accounts.

+ Work with Customers on Purchase order details or revisions.

+ Initiate Return Material Authorizations for warranty, or shipments damaged, lost or transposed in transit.



**Functions**



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



**Maintenance Services Order Entry**




+ Utilize customer databases to retrieve workorder information, submit proposals and bill for services rendered by service providers

+ Dispatch service providers within assigned territories

+ Monitor work order progress

+ Receive, review, and accurately process service provider invoices

+ Create Maintenance Service Order Entry and invoices in CSI to bill contracted customer

+ Forward contracted customer and service provider invoices to accounting department for processing

+ Reconcile recordkeeping spreadsheets and update required documentation



**Competencies**




1. Learning Orientation

2. Time Management

3. Thoroughness

4. Telephone Etiquette

5. Communication Skills

6. Excellent attendance

7. Ethical conduct

8. Organizational skills

9. Mental Alertness



**Work Environment**



This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.



**Physical Demands**



This is largely a sedentary role; however, it does require the ability to lift files, open filing cabinets, bend or stand as necessary, and lift/carry mail bins. Extended periods of concentration are required.



**Position Type/Expected Hours of Work**



This is a full-time position. Days and hours are Monday through Friday, 8:00 to 5:00.



**Preferred Education and Experience**




1. High school diploma

2. Bilingual (English/Spanish), a plus

3. Order Entry

4. Excel, Word, Outlook, Access

5. Infor Cloud Suite Industrial (CSI) experience a plus




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-12 Expires: 2020-11-12

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Customer Support Representative II

Kelly Services
Rogers, AR 72758

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