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Customer Support Representative II

Kelly Services

Urbandale, IA
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Support Representative II

Jobid US41L3KM_BH1447147

Location: Urbandale, IA, 50322, USA

Description Bi-Lingual Customer Service Representative- Urbandale, IA

Kelly Services is currently recruiting for a full-time Portuguese Speaking Customer Service Representative for our client, one of the world’s leading equipment and manufacturing companies, at its location in Urbandale, Iowa.

This assignment tentatively starts in May 2018 and pays $18.82 per hour with possible incremental increases based on performance.

Job Description

This position requires an individual to be fluent in Portuguese as well as English, and will provide support to Customers and Dealers (of an Ag/Turf/Construction company) located in Brazil and surrounding English speaking countries. You will provide product and service information, using both internal and external resources. Customer interactions will be handled by phone & email and will require efficiency in multitasking and problem solving skills.

Duties and Responsibilities

• Effectively document customer, dealer, and/or company personnel interactions and issues

• Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS enabled precision farming equipment.

• Quickly diagnose & troubleshoot problems as well as escalate high priority issues in a timely fashion in order to maximize efficiency and minimize downtime.

• Develop common solutions to problems with team members to maintain required service levels

• Maintain the accuracy and availability of customer related information online

Skills and Qualifications

• 4-year degree highly preferred. High School diploma/equivalent required.

• Candidates with customer service backgrounds and strong computer skills are highly desired

• Agriculture or farming background is desired

• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.

• Candidates must have excellent customer service skills and experience, including effective communication and listening skills

• Must exhibit a high level of professionalism at all times

Term of Assignment

• Long-term, Tentative Start Date is May 2018

• Primary support hours will be 5:00 am - 5:00 pm CDT Monday - Friday. Shifts outside of these hours are also a possibility, as well as weekends and holidays

• Training will be on 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region.

Important information

This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter Kitti Moore for this position at

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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