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20 days old

Customer Support Representative III

Kelly Services
Milan, IL 61264
Ready to get back to work, safely? Nows the time to join the Kelly Professional & Industrial team as a CUSTOMER SERVICE REPRESENTATIVE III at a premier, cutting-edge, global industrial manufacturer client in MILAN, IL. And a clean, safe work environment is just the beginning.


Whats a typical day as a CUSTOMER SERVICE REPRESENTATIVE III? Youll be:


+ Provides responses and/or solutions to customer inquiries, problems, and concerns impacting dealer emergency backordered parts.

+ Support team metrics while working in a high-volume support center environment.

+ Provides dealer assistance pertaining to emergency order part availability, emergency backorder status to equip dealers with most up to date and accurate information.

+ Facilitate and execute dealer-to-dealer parts shipments.

+ Investigate past due shipping dates on emergency backorders and contact factories and supply management teams as necessary to provide updates to dealers.

+ Processes Machine Down back-order reports and assign promise ship dates. Works to gain improvement in those promise dates.

+ Communicate with Factories and Supply Management teams to obtain information and ship dates on emergency backorders.

+ Work with order fulfillment, supply management, factories, and suppliers to ensure the success of Machine Down escalation process

+ Facilitates movement of critical parts between dealers, factory product support shops, and field inventory.


**This position is currently eligible for a flexible/Hybrid remote work schedule at the present time. **


**PAY RATE: $19/ hour**


**SHIFTS: 1st 8-4:30 or 8:30-5**


**What happens next:**


**Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover whats next in your career is what were all about, so lets get to work. Apply today!**


**Please note - these positions are being recruited for by a virtual Kelly recruiter, not your local branch office. You can apply directly to this posting (PLEASE INCLUDE AN UPDATED RESUME). Please include the title of the job and its location in your email.**


**\#LSIM2021 #TJP2021 #TJP2021_PNI**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-02 Expires: 2022-06-02

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Customer Support Representative III

Kelly Services
Milan, IL 61264

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