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20 days old

Customer Support Representative III

Kelly Services
Milan, IL 61264
Ready to get back to work, safely? Nows the time to join the Kelly Professional & Industrial team as a CUSTOMER SERVICE REPRESENTATIVE III at a premier, cutting-edge, global industrial manufacturer client in MILAN, IL. And a clean, safe work environment is just the beginning.


Whats a typical day as a CUSTOMER SERVICE REPRESENTATIVE III? Youll be:


+ Front-line support to channel partners, dealers and internal company personnel providing information and solutions to export parts-related inquiries

+ Respond, consult, and provide information to moderately complex level of inquiries related to export order management daily via CCMS, email and occasionally by phone

+ Provide assistance pertaining to parts availability, carrier tracking and backorder status

+ Investigate system error messages on dealer export orders and complete the necessary follow-up

+ Authorize and implement extraordinary measures to resolve dealer issues

+ Distribute additional policy information and training to dealers and internal company personnel as needed

+ Develop common solutions to problems to optimize services levels and maintain a positive dealer experience

+ Support team metrics while working in a high-volume/high-pace environment

+ Provide cross functional support to warehouse operations teams


**Option for hybrid remote/onsite schedule once training is fully complete**


Requirements:

Bilingual (English and Spanish) verbal and written communication

Ability to use standard desktop applications such as Microsoft Office (Outlook, Excel, etc.)

Customer Service experience with strong negotiation, communication and listening skills

Experience demonstrating ability to work with many contacts to get information and results in a timely manner

High level of attention to detail and accuracy

Experience solving complex problems through data analysis and critical thinking

Experience skillfully handling difficult customer interactions

Experience demonstrating strong organizational and planning skills

Enjoy working in a fast-paced environment


**PAY RATE: $20.25/ hour**


**SHIFTS: 1st** Mon-Fri 7-3:30 pm


**What happens next:**


**Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover whats next in your career is what were all about, so lets get to work. Apply today!**


**Please note - these positions are being recruited for by a virtual Kelly recruiter, not your local branch office. You can apply directly to this posting (PLEASE INCLUDE AN UPDATED RESUME) or by emailing your resume to sanm588@kellyservices.com. Please include the title of the job and its location in your email.**


**\#LSIM2021 #TJP2021 #TJP2021_PNI**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-06 Expires: 2022-06-06

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Customer Support Representative III

Kelly Services
Milan, IL 61264

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