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29 days old

Customer Support Representative

Kelly Services
Jacksonville, FL 32232
Kelly is recruiting for a Direct Hire Customer Care Representative that will be responsible for assisting customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, or loss mitigation.



**Shift/Hours: S** hift will be assigned after training is complete, Availability to work any shift between 7:00 am - 10 pm - Monday - Friday

**Every 3rd Saturday -** 9 am - 6 pm or as business needs dictate

**Training Hours:** 4 - 5 weeks training - 8:00 am - 5:00 pm




**Essential Job Requirements:**




+ Answers inbound and makes outbound calls and work calls from the Message Center and responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.

+ Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.

+ Maintains confidentiality of customers nonpublic information.

+ Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.

+ Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.

+ Provides written and verbal responses to customer inquiries as needed.

+ Additional job duties as assigned. Able to demonstrate a willingness to learn

+ Computer proficiency is essential

+ Able to adhere to schedules, multitask and meet deadlines

+ Demonstrates good listening skills, strong customer service skills

+ Professional communication skills (both verbal and written)

+ Able to work in a fast-paced team environment



**Qualifications:**

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


**Education and/or Experience** :

High School diploma or GED is required.


2 years call center customer service-related experience required. Previous mortgage call center experience a plus.

Solid work history and tenure minimal gaps *provide explanations

Bi-lingual a Plus




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-09-25 Expires: 2020-10-26

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Customer Support Representative

Kelly Services
Jacksonville, FL 32232

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